We are seeking a WFH Live Chat Specialist to join our Customer Support team. In this role, you will be responsible for providing real-time support to our customers through live chat, ensuring a seamless and positive experience. This is a remote position that offers flexibility and the opportunity to work from home.
Responsibilities
Responsibilities
- Respond to customer inquiries and provide assistance through live chat
- Resolve customer issues in a timely and professional manner
- Maintain a high level of customer satisfaction by delivering excellent service
- Collaborate with other team members to ensure consistent support across all channels
- Document customer interactions and feedback for analysis and improvement
- Previous experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Proficiency in using live chat software and other customer support tools