This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP of Delivery in the United States.
This role sits at the heart of a high-reliability managed service powering enterprise-grade agentic AI systems used in mission-critical environments. It owns the full customer lifecycle in production, from onboarding and proof of concept through long-term operations and renewal success. The position is accountable for ensuring customer workloads remain highly available, secure, and compliant in regulated industries where downtime carries significant regulatory risk. It bridges technical operations, customer engineering, and executive-level relationships to guarantee delivery excellence at scale. Rather than traditional customer success, this is a deep operational leadership role focused on reliability, systems thinking, and execution under strict SLAs. The VP will also serve as the key feedback conduit between customers and product/engineering teams, shaping roadmap priorities based on real production needs. This is a hands-on leadership role in a fast-evolving environment where AI workloads and distributed systems converge.
Accountabilities
Own end-to-end customer delivery outcomes across production environments, ensuring reliability, adoption, and long-term partnership success.
Strong background in high-reliability, production-grade managed services with experience operating in regulated or security-sensitive environments.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This role sits at the heart of a high-reliability managed service powering enterprise-grade agentic AI systems used in mission-critical environments. It owns the full customer lifecycle in production, from onboarding and proof of concept through long-term operations and renewal success. The position is accountable for ensuring customer workloads remain highly available, secure, and compliant in regulated industries where downtime carries significant regulatory risk. It bridges technical operations, customer engineering, and executive-level relationships to guarantee delivery excellence at scale. Rather than traditional customer success, this is a deep operational leadership role focused on reliability, systems thinking, and execution under strict SLAs. The VP will also serve as the key feedback conduit between customers and product/engineering teams, shaping roadmap priorities based on real production needs. This is a hands-on leadership role in a fast-evolving environment where AI workloads and distributed systems converge.
Accountabilities
Own end-to-end customer delivery outcomes across production environments, ensuring reliability, adoption, and long-term partnership success.
- Lead customer success in production, including onboarding, POCs, operations, renewals, and referenceability
- Own customer-facing reliability: SLOs, incident response, change management, and operational readiness
- Manage and scale delivery functions including customer engineers, TAMs, and managed service operations
- Ensure customers can meet compliance obligations through strong operational evidence, documentation, and system behavior
- Act as the primary feedback loop into product and engineering to improve platform capabilities and customer experience
- Drive cross-functional execution to align internal teams around customer-critical priorities and escalations
Strong background in high-reliability, production-grade managed services with experience operating in regulated or security-sensitive environments.
- Proven experience leading delivery, customer engineering, SRE, or managed services organizations
- Hands-on technical foundation (e.g., SRE, platform engineering, solutions architecture, or similar)
- Experience supporting regulated industries such as financial services, healthcare, public sector, or critical infrastructure
- Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, FedRAMP, DORA, or equivalent
- Demonstrated ability to scale delivery organizations through growth phases and operational maturity transitions
- Experience with distributed systems and cloud-native environments (AWS, GCP, Azure, Kubernetes, Go, Java, Scala, Helm, etc.)
- Exposure to AI or agentic systems in production is strongly preferred
- Customer-obsessed with strong judgment and willingness to challenge customers when needed
- Strong operator mindset with focus on reliability, systems, and post-incident learning
- Comfortable operating in regulated, audit-heavy environments
- Builder mentality with ability to create structure in evolving organizations
- Strong cross-functional leadership and orchestration skills
- Competitive compensation package including base salary, variable bonus, and equity
- Fully remote flexibility across the United States, Canada, and Europe
- Strong work-life balance within a distributed, transparent environment
- High-impact role working on cutting-edge AI infrastructure used in mission-critical systems
- Opportunity to shape delivery strategy and build a function from a scaling stage
- Regular customer interaction and meaningful on-site travel, especially in the first year
- Collaborative culture focused on technical excellence, autonomy, and continuous learning
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.