About The Company
Steno is a rapidly growing leader in the litigation technology industry, dedicated to transforming how legal professionals operate through innovative solutions and exceptional client service. Established in 2018, the company specializes in providing cutting-edge technology products and services that streamline and enhance legal workflows. With a focus on revolutionizing the legal support landscape, Steno prides itself on fostering a collaborative and forward-thinking environment. The organization values innovation, customer-centricity, and continuous growth, making it an ideal place for professionals seeking a dynamic and impactful career. Employees benefit from stock options, comprehensive healthcare support, wellness programs, and competitive compensation, all within a modern, technology-driven workplace.
About The Role
The Virtual Tech Assistant at Steno is a part-time, remote position that plays a crucial role in delivering live, face-to-face technical support during depositions. As a Video Specialist, you will operate our proprietary platform, Steno Connect, providing real-time troubleshooting and support to legal professionals and clients. This role requires a professional with excellent communication skills, a customer-first mindset, and the ability to operate confidently in a virtual environment. You will be the primary technical point of contact during depositions, ensuring seamless audio, video, and technical functionality. The position offers an opportunity to work in a fast-paced, innovative setting, supporting a diverse team known as the "Vid-Squad," and gaining valuable experience in legal technology and client service.
Qualifications
Steno is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Employment decisions are made based on qualifications, merit, and business needs. We are committed to creating an inclusive environment where all employees can thrive. Applicants requiring accommodations during the interview process or for website access should contact us at [email protected]. All candidate information is handled with confidentiality and in accordance with applicable laws. Background checks are conducted only after an offer has been extended, and all hiring decisions are made by our dedicated People team.
Steno is a rapidly growing leader in the litigation technology industry, dedicated to transforming how legal professionals operate through innovative solutions and exceptional client service. Established in 2018, the company specializes in providing cutting-edge technology products and services that streamline and enhance legal workflows. With a focus on revolutionizing the legal support landscape, Steno prides itself on fostering a collaborative and forward-thinking environment. The organization values innovation, customer-centricity, and continuous growth, making it an ideal place for professionals seeking a dynamic and impactful career. Employees benefit from stock options, comprehensive healthcare support, wellness programs, and competitive compensation, all within a modern, technology-driven workplace.
About The Role
The Virtual Tech Assistant at Steno is a part-time, remote position that plays a crucial role in delivering live, face-to-face technical support during depositions. As a Video Specialist, you will operate our proprietary platform, Steno Connect, providing real-time troubleshooting and support to legal professionals and clients. This role requires a professional with excellent communication skills, a customer-first mindset, and the ability to operate confidently in a virtual environment. You will be the primary technical point of contact during depositions, ensuring seamless audio, video, and technical functionality. The position offers an opportunity to work in a fast-paced, innovative setting, supporting a diverse team known as the "Vid-Squad," and gaining valuable experience in legal technology and client service.
Qualifications
- Minimum of 2+ years of customer service experience
- At least 1+ year of experience with Zoom or other video conferencing platforms
- Proficiency in Zoom and familiarity with virtual meeting tools (tested during interview)
- Remote work experience of at least 6 months
- Excellent communication and interpersonal skills
- Highly detail-oriented with strong organizational skills
- Availability of at least 20 hours per week, Monday–Friday, between 9 am–5 pm PST
- Ability to thrive in a fast-paced environment and adapt quickly
- Legal or startup experience is a plus but not required
- Provide real-time technical support during depositions using Steno Connect platform
- Operate Zoom and other conferencing tools with a concierge, white-glove approach
- Troubleshoot audio, video, and connectivity issues promptly to ensure smooth proceedings
- Assist clients and legal professionals before, during, and after depositions to meet their technical needs
- Maintain professionalism and a client-centric attitude at all times, ensuring exceptional service
- Participate in comprehensive onboarding and ongoing training on deposition processes and workflows
- Collaborate effectively with team members, including senior specialists, to deliver seamless support
- Document technical issues and resolutions accurately for continuous improvement
- Competitive hourly pay range of $20–$23/hr with potential for growth
- Stock options to share in the company's success
- Monthly healthcare reimbursement to offset insurance premiums
- Shared wellness and mental health benefits for employees and their households
- Work-supplied computer and equipment
- Monthly stipend to cover internet costs
- Access to a company-provided 401(k) plan
- Paid sick leave and flexible scheduling within the specified hours
Steno is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Employment decisions are made based on qualifications, merit, and business needs. We are committed to creating an inclusive environment where all employees can thrive. Applicants requiring accommodations during the interview process or for website access should contact us at [email protected]. All candidate information is handled with confidentiality and in accordance with applicable laws. Background checks are conducted only after an offer has been extended, and all hiring decisions are made by our dedicated People team.