Hey there!
We’re Smartist, the #1 art visualization app that empowers artists to create stunning, realistic mockups of their work in minutes. We’re looking for a UX Researcher & CS Specialist who’s passionate about helping users and eager to understand their needs on a deeper level.
If you're someone who naturally digs deeper into user feedback, notices patterns in complaints, and wants to help build a better product — read on.
What you’ll do:
- Be the first line of communication with our users — via email, chat.,
- Troubleshoot user issues and provide fast, friendly, and effective solutions
- Collect, analyze, and organize user feedback to help inform product decisions
- Collaborate closely with the Product and Design teams
- Optionally: conduct 1:1 user interviews and help facilitate user testing sessions
What you’ll need:
- 2+ years of experience in customer support, community management, or a related role
- Strong communication skills, both written and verbal
- Empathy, patience, and the ability to stay cool under pressure
- Curiosity about user behavior and willingness to dig into the “why” behind problems
- Bonus: experience or interest in UX research, conducting interviews, analyzing patterns
What you’ll get:
- Competitive compensation based on your experience and skillset
- Flexible working hours and fully remote setup
- A direct impact on the experience of thousands of artists
- Close collaboration with the founder and a product-led team
- A chance to grow beyond support — into product, research, or operations