Company Description
ScrapIT is a leading software solution designed specifically for the scrap yard industry. Offering tools to track scrap metal transactions, manage inventory, and streamline buying and selling processes, ScrapIT makes operations more efficient. The platform features real-time reporting, pricing updates, and customer management to help businesses optimize profitability. ScrapIT empowers scrap yard operations through a comprehensive and innovative approach.
Role Description
This is a full-time remote role for a Technical Support Specialist. Responsibilities include providing technical support to users, troubleshooting technical issues, ensuring customer satisfaction, and addressing inquiries in a timely and professional manner. The role also involves analyzing user reports to identify and resolve system problems effectively, as well as maintaining accurate records and documentation of support requests. Collaboration with internal teams to address challenges and develop solutions is an essential part of the job. Additional time will be spent on Billing and AR.
Qualifications
ScrapIT is a leading software solution designed specifically for the scrap yard industry. Offering tools to track scrap metal transactions, manage inventory, and streamline buying and selling processes, ScrapIT makes operations more efficient. The platform features real-time reporting, pricing updates, and customer management to help businesses optimize profitability. ScrapIT empowers scrap yard operations through a comprehensive and innovative approach.
Role Description
This is a full-time remote role for a Technical Support Specialist. Responsibilities include providing technical support to users, troubleshooting technical issues, ensuring customer satisfaction, and addressing inquiries in a timely and professional manner. The role also involves analyzing user reports to identify and resolve system problems effectively, as well as maintaining accurate records and documentation of support requests. Collaboration with internal teams to address challenges and develop solutions is an essential part of the job. Additional time will be spent on Billing and AR.
Qualifications
- Strong Technical Support and Troubleshooting skills to address software and system challenges
- Proven Customer Support and Customer Satisfaction abilities to manage inquiries and ensure positive experiences
- Solid Analytical Skills to assess issues, interpret data, and develop effective solutions
- Effective communication skills and the ability to work independently in a remote environment
- Experience with software applications or platforms is highly desirable
- Familiarity with the scrap metal industry is a plus
- Bachelor’s degree or relevant certifications in technology
- Understanding of Linux is very important