Responsibilities:
Team Management & Leadership
- Lead, manage, and develop the local technical support team in Nordics.
- Set team goals, monitor performance, and drive continuous improvement in service quality and response efficiency.
- Provide coaching, training, and daily guidance to team members.
- Build a professional, customer-oriented, and results-driven technical support culture.
Technical Support Operations
- Oversee and support phone- and email-based troubleshooting, fault diagnosis, and technical case handling for installers, distributors, and end customers.
- Manage and prioritize technical support tickets through CRM or service systems, ensuring timely follow-up and resolution.
- Handle escalated technical issues and provide advanced troubleshooting support when required.
- Coordinate with service, repair center, R&D, product, and sales teams to resolve technical problems efficiently.
Product & Industry Support
- Provide expert-level technical support for SAJ’s energy storage products, including battery systems, inverters, and related solutions.
- Support commissioning, installation guidance, and after-sales technical issue resolution.
- Deliver technical product training to customers, partners, and internal teams.
- Collect and summarize product feedback, market issues, and customer pain points, and communicate them to headquarters for product improvement.
Process Improvement & Cross-functional Collaboration
- Establish, optimize, and standardize technical support workflows, service processes, and documentation.
- Develop and maintain technical manuals, troubleshooting guides, knowledge base content, and training materials.
- Work closely with regional and global technical support teams to align service standards and best practices.
- Support exhibitions, training events, and customer visits when technical expertise is needed.
Your Qualifications:
- Bachelor’s degree or above in Electrical Engineering, Electronic Engineering, Renewable Energy, or a related field.
- Minimum 3 years of experience in technical support, after-sales service, or technical management within the energy storage / solar / inverter industry.
- Proven team management experience, with the ability to lead, motivate, and develop a technical support team.
- Solid technical understanding of energy storage systems, batteries, inverters, and related electrical products.
- Strong troubleshooting and fault analysis skills, with the ability to handle complex technical cases independently.
- Fluent in Chinese and English; able to communicate effectively with local stakeholders and headquarters in China.
- Currently based in Sweden, with good understanding of the local market and customer service environment.
- Strong cross-functional communication and coordination skills.
- Proactive, responsible, and able to work in a fast-paced environment.
Preferred
- Experience supporting residential and commercial energy storage systems.
- Familiarity with installer support, commissioning processes, and after-sales service management.
- Experience working in a Chinese international company or in a role requiring close communication with China headquarters.
- Swedish language skills are a plus.