Job Title: Technical Support Engineer
Office Location: De Sondert 24, 5928RV Venlo, Netherlands
Working model: Hybrid - Home office available
Company Overview:
Fox ESS was established in 2019, and through its world leading team of engineers and technicians is leading the way in the fields of power technology research and development, energy storage equipment manufacturing, IT data services, and new energy project development. The company focuses on providing advanced distributed energy, energy storage products and smart energy management solutions for households and industrial / commercial enterprises.
We are looking for a dedicated Technical Support Engineer to join our after sales team in the renewable energy sector. The ideal candidate should have a background in electrical engineering or experience in the related industry, with strong problem solving skills and a customer-oriented mindset.
Key Responsibilities:
1. Provide technical support and troubleshooting assistance for inverters and related equipment.
2. Conduct on-site interventions for diagnostics, repairs, and maintenance.
3. Collaborate with the internal technical team to analyze and resolve customer issues.
4. Assist in customer training on product usage and best practices.
5. Ensure high customer satisfaction through professional and timely service.
6. Maintain accurate records of service visits, reports, and technical findings.
Requirements:
1. Fluent in both Dutch and English communication skills.
2. 1+ year of experience in a similar technical support or after-sales role.
3. Ability to drive and willingness to travel for on-site support.
4. Strong troubleshooting and problem-solving skills.
5. Customer-oriented with good communication abilities.
Contact info:
If you are passionate about renewable energy and have the required skills, we’d love to hear from you! Apply now!
Contact info: [email protected]