Local to Tampa preferred | Remote potential open with 50% travel (2 weeks/month).
This is a technical delivery and integration role, not a Director of Software or Product.
The Technical Director, SaaS Operations Delivery will establish and scale an internal technical practice to deliver technical services to help with Delivery and Integration of a SaaS enterprise platform to our healthcare clients. This person will need to have a technical proficient background in SQL, API's and KPI's and lead by example with a focus on supporting the Dev, Product, and PMO teams for driving the technical health of our diverse client portfolio. Core areas of responsibility include:
- File-based integrations
- 3rd party application integrations
- Technical reporting and business intelligence
- SQL database expertise (Queries, Joins, etc) and API based interfaces.
- SaaS product support and on time delivery
Key Responsibilities:
Client Management
- Guide clients in leveraging the platform to achieve their strategic technical goals.
- Assess risks in engagements and implement effective mitigation strategies.
- Serve as a primary escalation point to resolve client issues and maintain satisfaction.
- Oversee operational and financial health of the client portfolio, driving billability and efficiency.
- Build operational frameworks to maximize delivery throughput, profitability, and client satisfaction.
Operational Management
- Define and standardize the technical delivery practice, including KPIs like time-to-value, delivery efficiency, quality, and client satisfaction.
- Build and manage a resource and knowledge-sharing structure to optimize capacity.
- Establish continuous improvement practices to adapt the consulting model based on evolving client and business needs, leveraging advanced technology like AI.
- Monitor adherence to processes, address compliance issues, and evolve operational infrastructure.
Employee Management
- Lead, grow, and manage a team of technical managers and individual contributors to deliver top-tier client service and meet success metrics
- Motivate, develop, and hold employees accountable to KPIs related to utilization, billability, delivery quality, and customer service.
- Address team productivity and morale concerns in a timely and effective manner.
Skill Requirements:
- 10 years of healthcare integrations and delivery operations experience, including 3+ years in a supervisory role.
- 3 years of experience with SaaS enterprise software for health plans.
- Proven technical knowledge of SQL, API, Data Mapping, EDI, and enterprise product integration
- Strong strategic thinking and technical consulting capabilities.
- Expertise in SaaS delivery, project management, and risk management.
- Proven ability to lead and grow teams, and scale operations.
- Excellent relationship-building, interpersonal, written, and verbal communication skills.
- Proficiency with MS Office and process mapping tools.
- Must be able to travel as necessary.
- Unable to sponsor - must be Green Card Holder or US Citizen
Education/Certification Requirements:
- Bachelor’s degree in Computer Science or an equivalent technical field (required).
- Master’s degree (preferred).
Salary + Bonus