Your mission
Karin Kalbin
About Us
We are a small international team building an online marketing tool called Markee that helps agencies, publishers, and businesses to become visible for their customers. While we continue to evolve and refine our services, we are looking for a Technical Support Specialist to help our customers to seamlessly use our platform. If you’re excited about troubleshooting, problem-solving, and making a real impact on user experience, we want you on our team!
- Troubleshoot, analyze, and resolve customer-reported issues, working closely with the customer service, product and engineering teams when necessary.
- Monitor and respond to support tickets with speed and accuracy, ensuring a high level of customer satisfaction.
- Document technical workflows, FAQs, and customer feedback to help improve our processes and product offerings.
- Collaborate with customer service team and our internal teams via chat, email, and video calls.
- Problem-solver with great communication skills, and you thrive on helping customers.
- We value your ability to communicate in both English and German, regardless of fluency.
- Are highly organized, able to work remotely in an effective way.
- Can work both independently and as part of a team.
- Have experience in technical support or IT education related to development and databases.
- Are familiar with troubleshooting web-based applications, browser issues, and APIs.
- Experience working with ticketing systems like Jira, ClickUp, or similar.
- Be part of a growing SaaS company where you can shape processes and contribute to product improvements.
- Opportunities for growth and professional development.
- Cooperation with all internet giants (Google, Facebook and co.).
- Flexible working hours and location.
- Office option in the city center of Nuremberg (Germany).
- A pleasant working atmosphere in an international team - currently 11 nations in 4 time zones.
- Individual and comprehensive training.
- Regular team events.
- Extended vacation time (30 week days).
Karin Kalbin
About Us
We are a small international team building an online marketing tool called Markee that helps agencies, publishers, and businesses to become visible for their customers. While we continue to evolve and refine our services, we are looking for a Technical Support Specialist to help our customers to seamlessly use our platform. If you’re excited about troubleshooting, problem-solving, and making a real impact on user experience, we want you on our team!