Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives at a leading telecommunications company, with the unique chance to work in beautiful Greece. This position is perfect for individuals who are customer-focused and eager to assist clients with their telecommunications needs while enjoying the vibrant culture of Greece.
Key Responsibilities
Key Responsibilities
- Address customer inquiries regarding telecommunications services, plans, and devices via phone, email, and live chat in Swedish
- Provide support for account management, billing questions, and service issues
- Assist customers with troubleshooting technical problems and guide them through product features
- Document all interactions accurately in the CRM system for effective follow-up
- Collaborate with technical teams to ensure efficient resolution of customer concerns
- Stay updated on the company's offerings and industry trends to provide effective communication and assistance to customers
- Fluency in Swedish (both written and spoken) is essential; proficiency in English is a plus
- Previous experience in customer service, preferably in the telecommunications industry
- Strong communication skills with a friendly and professional demeanor
- Ability to solve problems effectively and provide a positive customer experience
- Strong organizational skills with the ability to multitask and manage inquiries in a fast-paced environment
- Familiarity with CRM systems and basic computer applications is desirable
- Willingness to relocate to Greece and work flexible hours, including evenings and weekends if necessary
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..