Mercier Consultancy MD is seeking a dedicated and enthusiastic Swedish Speaking Customer Service Payment Solutions Provider to join our talented team in the stunning landscape of Greece! In this dynamic role, you will provide top-notch customer support to our Swedish-speaking clients, ensuring they have the best experience with our payment solutions.
Key Responsibilities
Key Responsibilities
- Provide excellent customer service to Swedish-speaking clients through various communication channels, including phone, email, and chat
- Assist customers with inquiries about payment solutions, ensuring swift and effective issue resolution
- Inform clients about available payment options and guide them through our services
- Maintain accurate records of customer interactions and follow-up actions within our systems
- Work collaboratively with internal teams to enhance service quality and identify improvement opportunities
- Stay informed about industry trends and updates in payment processing to assist clients better
- Fluency in Swedish (both written and spoken) is mandatory; proficiency in English is advantageous
- Prior experience in customer service or a payment solutions environment is desirable
- Excellent communication skills with a strong focus on customer satisfaction
- Ability to thrive in a fast-paced, collaborative work setting
- Technologically savvy with a comfort level in using various digital tools
- Proactive approach to solving problems and engaging with customers
- Willingness to relocate to Greece and adapt to the local culture
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..