Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
Position Summary: The Senior Manager of Supply Chain will lead end-to-end supply chain operations supporting the production and delivery of captioned phones. This role is responsible for coordinating global manufacturing partners, ensuring component availability, aligning inventory levels with demand forecasts, and overseeing logistics partners to support reliable, cost-effective delivery to customers nationwide.
This is a high-impact, cross-functional leadership role that sits at the intersection of Sales forecasting, Product, Operations, Finance, and external manufacturing and logistics partners. The role is responsible for applying strong operational discipline, managing global vendors, and scaling systems and processes to support business growth.
This is a Remote/Work from Home position reporting to the Director of Supply Chain.
What you will do:
Global Manufacturing & Vendor Management
- Own relationships with manufacturing partners in China and India, ensuring production capacity, quality standards, cost targets, and timelines are met.
- Coordinate manufacturing schedules to align with sales demand forecasts and product launch timelines.
- Lead vendor performance management, including KPIs, quality metrics, on-time delivery, and continuous improvement initiatives.
- Partner with Product and Engineering on design changes, BOM updates, and manufacturability considerations.
Demand Planning & Inventory Management
- Translate sales demand forecasts into actionable production and inventory plans.
- Ensure appropriate inventory levels across finished goods and components by establishing and managing inventory targets, safety stock levels, and replenishment strategies to support growth while minimizing excess and obsolescence.
- Partner closely with Sales, Finance, and Business Operations to continuously refine forecasting accuracy.
Procurement & Component Sourcing
- Lead procurement strategy for components and materials including managing supplier sourcing, pricing negotiations, contracts, and lead times.
- Mitigate supply risk through alternate sourcing strategies and proactive supplier management, including monitoring global supply market trends and assessing potential impacts to cost or availability.
Operational Excellence & Risk Management
- Build scalable supply chain processes, controls, and reporting as the organization grows.
- Identify and mitigate operational risks related to supply disruption, geopolitical factors, or logistics constraints and develop contingency plans to protect business continuity.
- Ensure compliance with regulatory, customs, and import/export requirements.
Leadership & Cross-Functional Collaboration
- Act as a strategic partner to Sales, Product, Implementation, Finance, and Customer Experience providing data informed visibility into supply chain performance, risks, and opportunities.
- Lead and develop internal team members and external partners through effective onboarding, mentoring, and accountability.
- Use data and performance metrics to proactively inform decision-making.
Qualifications:
- Bachelors degree in Supply chain, operations or related field.
- 8+ years of experience in supply chain, operations, logistics, or manufacturing leadership roles.
- 3 years of leadership/management experience
- Direct experience managing global manufacturing partners, preferably in Asia (China and/or India).
- Strong background in demand planning, inventory management, and procurement.
- Experience overseeing 3PLs, warehouses, and shipping carriers.
- Proven ability to operate in a fast-growing, operationally complex environment.
- Strong analytical skills with the ability to translate data into action.
- Excellent communication and stakeholder management skills.
- Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
- Ability to plan and manage both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
- Strong analytical, planning, and budgeting skills. Ability to influence others.
- Excellent verbal and written communication skills, presentation, and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
- Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
- Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight
- travel.
- Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)
Preferred Experience
- Experience with consumer electronics, hardware, or device manufacturing.
- Familiarity with ERP, inventory management systems, and forecasting tools.
- Experience supporting regulated industries or high-reliability service environments.
- Prior experience scaling supply chain operations during periods of rapid growth.
Physical Demands:
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing and walking (95-100%)
- Keyboarding (70-90%)
- Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
Work Environment:
100% Remote: Work environment is at home.