Mercier Consultancy MD is thrilled to offer a position for Spanish Speaking Customer Service Representatives at a leading tech company in Greece. This role is ideal for individuals passionate about technology and customer engagement. As a customer service representative, you will assist clients in navigating tech solutions and addressing inquiries in Spanish, ensuring they enjoy a seamless experience.
Key Responsibilities
Key Responsibilities
- Manage customer inquiries related to tech products and services via phone, email, and live chat in Spanish
- Provide assistance with account setup, technical support, and product features
- Educate customers about new technologies, updates, and best practices in using tech solutions
- Resolve customer issues efficiently while maintaining a high level of satisfaction
- Document customer interactions in our CRM system for future reference and analysis
- Collaborate with technical teams to ensure prompt resolution of complex issues
- Stay informed about industry trends and the company's offerings to enhance customer assistance
- Fluency in Spanish (both written and spoken) is essential; proficiency in English is a plus
- Previous experience in customer service, preferably in the tech industry, is desirable
- Strong communication and interpersonal skills with a customer-centric approach
- Problem-solving skills and the ability to think critically under pressure
- Familiarity with technological applications and a knack for learning new software quickly
- Proficient in using customer service software and CRM applications
- Willingness to work flexible hours, including evenings and weekends as required
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..