Mercier Consultancy MD is pleased to announce an opening for Spanish Speaking Customer Service Representatives for a leading tech company based in Greece. This exciting role is perfect for individuals who are enthusiastic about technology and customer support. As a customer service representative, you will engage with clients in Spanish, helping them navigate tech products and services to enhance their experience.
Key Responsibilities
Key Responsibilities
- Respond to customer inquiries related to tech products and services via phone, email, and chat in Spanish
- Provide detailed support and guidance on technical issues, account management, and service inquiries
- Assist customers with troubleshooting and product feature explanations
- Document customer interactions accurately in the CRM system for efficient follow-up
- Collaborate with internal teams, including technical support and product development, to resolve customer issues
- Stay updated on the latest technology trends and product knowledge to provide current information to customers
- Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial
- Previous experience in customer service, preferably in the technology sector
- Strong communication skills with a focus on problem-solving and customer satisfaction
- Ability to handle technical inquiries and provide accurate information
- Proficient in using CRM software and other customer support tools
- Ability to multitask and manage time efficiently in a fast-paced environment
- Willingness to work flexible hours, including evenings and weekends when necessary
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..