Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals who are enthusiastic about customer service and household products. As a customer service representative, you will be the first point of contact for Spanish-speaking customers, helping them with their inquiries and ensuring their satisfaction with our products.
Key Responsibilities
What We Offer:
Key Responsibilities
- Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish
- Provide accurate information about product features, specifications, and pricing
- Assist customers with troubleshooting and technical issues related to their appliances
- Resolve customer complaints effectively and efficiently, ensuring a positive experience
- Document all customer interactions in the CRM system for accurate follow-up and quality assurance
- Work collaboratively with technical and product support teams to address customer needs
- Stay updated on product knowledge and industry trends to offer relevant advice to customers
- Fluency in Spanish (both written and spoken) is essential; knowledge of Greek or English is a plus
- Experience in customer service, preferably in the household appliances or retail industry
- Strong communication skills and a customer-oriented attitude
- Ability to troubleshoot and resolve customer issues efficiently
- Excellent multitasking skills and the capacity to thrive in a dynamic environment
- Familiarity with CRM software and customer service tools is beneficial
- Willingness to work flexible hours, including evenings and weekends as necessary
What We Offer:
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..