Mercier Consultancy MD is thrilled to present a fantastic opportunity for Spanish Speaking Customer Service Representatives at a leading AI & Technology Company, based in Greece. This role is ideal for tech-savvy individuals who are passionate about artificial intelligence and dedicated to providing exceptional customer support. As a representative, you will assist customers in Spanish, helping them with inquiries related to AI products and technologies.
Key Responsibilities
Key Responsibilities
- Manage customer inquiries regarding AI solutions, technology products, and account management via phone, email, and chat in Spanish
- Provide clear and comprehensive guidance on product features, troubleshooting, and user support
- Assist customers with onboarding processes and ensure a smooth experience with the technology
- Resolve customer complaints and technical issues promptly, ensuring high levels of satisfaction
- Document all customer interactions and resolutions in the CRM system for record-keeping
- Collaborate with product development teams to relay customer feedback and enhance service delivery
- Stay updated on AI trends and product updates to provide informed assistance to customers
- Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus
- Previous experience in customer service, preferably in the technology or AI sector
- Strong communication skills with an ability to explain complex concepts clearly
- Problem-solving abilities and a proactive approach to customer inquiries
- Excellent time management and organizational skills to handle multiple inquiries effectively
- Familiarity with CRM software and AI technologies is desirable
- Willingness to work flexible hours, including evenings and weekends as necessary
- Relocation to Greece is required for this position
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..