Remotehey

Mercier Consultancy MD is excited to offer an excellent opportunity for Spanish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in Greece. This role is perfect for individuals who have a keen interest in online shopping and a dedication to providing outstanding customer support. As a representative, you will assist customers in Spanish, resolving their inquiries and enhancing their overall shopping experience.

Key Responsibilities

• Handle customer inquiries related to product orders, shipping, returns, and account management via phone, email, and chat in Spanish
• Provide accurate information about products, pricing, promotions, and delivery options
• Assist customers with order modifications, cancellations, and troubleshooting issues with the e-commerce platform
• Resolve customer complaints and ensure a high level of satisfaction through effective problem-solving
• Document all customer interactions and feedback in the CRM system for tracking and follow-up
• Collaborate with various departments, including logistics and sales, to improve customer service delivery
• Stay informed about product updates and promotions to provide timely assistance to customers
  
  

Requirements

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is beneficial
• Previous experience in customer service, particularly in the e-commerce or retail sector, is preferred
• Strong communication skills and a friendly, approachable demeanor
• Ability to handle inquiries and complaints efficiently while maintaining professionalism
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment
• Familiarity with e-commerce platforms and customer relationship management (CRM) systems is desirable
• Willingness to work flexible hours, including weekends and holidays as needed
• Relocation to Greece is required for this position
  
  

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..