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Strada - remotehey
Strada

Spanish Customer Care Senior Associate

granada, andalusia, spain / Posted
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Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies.

Key Responsibilities

  • Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasks
  • Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds
  • Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
  • Be able to understand and interpret a payslip
  • Be able to understand and follow the payroll calendar
  • Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Produce and understand standard and client specific payroll reports including statutory year end reporting needs
  • Review and validate data for accuracy and completeness and initiates corrections per the defined standards
  • Answer payroll related questions and requests
  • Support and execute SOC1 Controls
  • Maintain and apply defined work instructions (DWIs)
  • Perform Transactions with Third parties
  • Provide clear knowledge transfers to peers
  • Support the Root Cause Analysis (RCA) process
  • Support and manage system maintenance testing
  • Support technical issue coordination and resolution
  • Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures
  • Participates in projects and activities as needed and assigned

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.