Social Media & Content Assistant
Remote
Salary circa 30k
The Social Media & Content Assistant will be responsible for community management, scheduling and posting on all social media channels. They will be able to seek and identify new trends that can be applied to the business to create engaging content as well as identify emerging talent for future campaigns. They will also be responsible for shooting and editing short form content and optimize capturing content at photoshoots and events. They will also be confident in liaising with the team to get the correct response for customer queries.
Responsibilities
- Appropriately respond to consumer interaction on Facebook, Instagram, YouTube, TikTok, and Pinterest.
- Director customer service to comments and messages regarding orders
- Engaging with the community on our social channels and user generated content through likes, comments, and reposts
- Report back to the team on feedback we have received from our social channels in team meetings
- Respond to comments and messages regarding curly hair specific questions with our Lead Hair Educator for an appropriate and educated response
- Shooting TikTok's, Reels, and other short form content
- Jumping on the latest trends using trending templates, sounds, and songs
- Editing Influencer and User generated content
- Filming behind the scenes content when at photoshoots, events, and meetings to optimize content
- Planning and scheduling content in our social calendar for 3 main channels; Instagram, Facebook, and TikTok where content and copy is planning and approved
- Finding creators for upcoming briefs and campaigns
- Briefing ideas to content creators for campaigns and organic content
- Research and analyze competitor's social activity and best practices
- Report industry knowledge
- Identify and track trends and emerging talent for content purposes