Our client in the wellness space is hiring a Social & Community Manager!
Role Overview
We are looking for a Social & Community Manager to build, manage, and nurture our online community, primarily across Meta platforms. This role is highly performance-driven and focuses on building relationships, understanding the audience from a social media perspective, strengthening brand loyalty, and turning community engagement into measurable business results.
This role will also serve as a key liaison between the brand and content creators, ensuring alignment between community insights, creator output, and growth objectives.
What You’ll Do
- Own daily community management across social media platforms, with responsibility for strategy and execution of campaigns and challenges for our VIP community as well comment and DM follow-up.
- Build and nurture high-engagement relationships with our audience, driving loyalty, trust, and repeat engagement.
- Support content sourcing and creation for organic and paid social, including collaborating closely with content creators to ensure messaging, tone, and performance goals are aligned.
- Develop and operate a VIP / exclusive community program, including activation strategies, engagement flows, and retention initiatives.
- Execute sales-driven community strategies, turning conversations, engagement, and campaigns into measurable conversion and revenue.
- Produce native, fast-turn social content to support launches, promotions, and engagement.
- Monitor performance metrics, engagement trends, and community sentiment, translating insights into clear action plans and sharing feedback with content creators to optimize future content.
- Work cross-functionally with brand, marketing, content teams, and external content creators to align community and creator efforts with growth objectives.
- Partner with creators by briefing, guiding, and providing performance insights to ensure content resonates with the community and drives measurable results.
What You’ll Bring
- 2–4 years of proven experience in Social Media Management and/or Community Management, preferably in DTC/Ecomm brands.
- Strong understanding of Meta platforms, including content strategy, engagement tactics, community growth best practices, and creator collaboration dynamics.
- Proven experience engaging and building relationships with 40+ demographics, with the ability to adapt tone, messaging, and content style accordingly.
- Experience working directly with content creators and influencers, providing direction, feedback, and performance insights to optimize engagement and conversion.
- Comfortable appearing on camera and recording voiceovers, with confidence to represent the brand authentically.
- Ability to create native, fast-paced, and authentic content using an iPhone, aligned with current social media trends and formats.
- Excellent communication, interpersonal, and relationship-building skills — including the ability to interface effectively with creators, internal teams, and community members.
- Performance-driven profile, capable of translating engagement, creator collaboration, and community-building efforts into measurable business outcomes, including conversion and sales.
- Highly organized, proactive, detail-oriented, and able to manage multiple projects and priorities in a fast-paced environment.