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This is an exciting time to join an organisation with an essential role in the UK's tertiary education sector.
QAA is the UK's independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of education. We have changed to meet the evolving needs of a sector that has undergone reform across all nations of the UK.
We are the UK's authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications.
Throughout the UK we are the trusted partner of governments and funding bodies. In Scotland, Wales, and Northern Ireland, we work in collaboration with the sector to meet the needs of each nation. In England, our highly successful membership programme provides a rich source of resources to strategic leads, quality specialists and students and learners alike. Globally we are recognised as one of the world's leading quality bodies and support the UK sector as it welcomes international students and extends its reach through transnational education.
We are a world-leading quality agency with unmatched experience of providing impartial regulatory and collaborative quality assurance and enhancement. We support universities and colleges in working with students and learners, governments, funders and regulatory bodies to evidence and enhance the excellent quality and high standards of the education they provide.
We are a remote first organisation and encourage day-to-day flexibility. It's important to us that our working environment enables us to deliver our services in a way and location that provides the best outcomes for our stakeholders and customers and meets their expectations. Alongside this we want individuals and teams to feel empowered to work where, when, and how they want, providing that business needs are met.
About The Role
Position: Service Desk Support
Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK. QAA has an office in Gloucester.
Job type: Full-time
Hours: 35 hours per week, flexible working available
Salary: £25,245 - 31,825 per annum, dependent upon knowledge, skills and experience, plus excellent benefitsWe are looking for an enthusiastic first line support to join our remote-working IT and Digital Services team on a full-time, permanent basis.
This role, within our Finance and Infrastructure Services department, is wide and varied. It is responsible for managing all requests for assistance from internal and external colleagues, handing of all hardware and software, and maintaining integrity of IT systems. This role will be the first port of call for many users and their contact for ongoing support.
About You
We are looking for a highly motivated individual with a can-do attitude. Someone who has experience working on an IT helpdesk, or in a Service Desk support role, who is looking for more autonomy and is comfortable being part of a lean remote team.
Active knowledge of Microsoft 365 Admin Centre and Active Directory is essential along with working knowledge of MS Teams and an understanding of troubleshooting M365 applications such as Outlook and Office.
You should be able to work both independently and as part of a team to assist internal and external users through to resolution.
More information about this role can be found in the job description. If, in advance of applying, you would like more information after reading the job description please contact [email protected].
The closing date for applications is Sunday 1 March so please do not hesitate to apply.
To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience. Only applications which include a CV, and a cover letter will be considered for the role.
QAA recognises the positive benefits of equity, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for all to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us.
We are committed to ensuring accessibility for all applicants. If you need any reasonable adjustments to participate in the recruitment process, please [email protected]. We are committed to working with all to understand what accommodations are necessary to ensure a fair and accessible process.
If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.
This is an exciting time to join an organisation with an essential role in the UK's tertiary education sector.
QAA is the UK's independent quality body for tertiary education, and our purpose is to ensure that students and learners experience the highest possible quality of education. We have changed to meet the evolving needs of a sector that has undergone reform across all nations of the UK.
We are the UK's authority on quality and standards, acting as custodian on behalf of the sector of reference points including the UK Quality Code for Higher Education, Subject Benchmark Statements, and the Frameworks for Higher Education Qualifications.
Throughout the UK we are the trusted partner of governments and funding bodies. In Scotland, Wales, and Northern Ireland, we work in collaboration with the sector to meet the needs of each nation. In England, our highly successful membership programme provides a rich source of resources to strategic leads, quality specialists and students and learners alike. Globally we are recognised as one of the world's leading quality bodies and support the UK sector as it welcomes international students and extends its reach through transnational education.
We are a world-leading quality agency with unmatched experience of providing impartial regulatory and collaborative quality assurance and enhancement. We support universities and colleges in working with students and learners, governments, funders and regulatory bodies to evidence and enhance the excellent quality and high standards of the education they provide.
We are a remote first organisation and encourage day-to-day flexibility. It's important to us that our working environment enables us to deliver our services in a way and location that provides the best outcomes for our stakeholders and customers and meets their expectations. Alongside this we want individuals and teams to feel empowered to work where, when, and how they want, providing that business needs are met.
About The Role
Position: Service Desk Support
Location: We offer employees the opportunity to work flexibly from home, providing it is within the UK. QAA has an office in Gloucester.
Job type: Full-time
Hours: 35 hours per week, flexible working available
Salary: £25,245 - 31,825 per annum, dependent upon knowledge, skills and experience, plus excellent benefitsWe are looking for an enthusiastic first line support to join our remote-working IT and Digital Services team on a full-time, permanent basis.
This role, within our Finance and Infrastructure Services department, is wide and varied. It is responsible for managing all requests for assistance from internal and external colleagues, handing of all hardware and software, and maintaining integrity of IT systems. This role will be the first port of call for many users and their contact for ongoing support.
About You
We are looking for a highly motivated individual with a can-do attitude. Someone who has experience working on an IT helpdesk, or in a Service Desk support role, who is looking for more autonomy and is comfortable being part of a lean remote team.
Active knowledge of Microsoft 365 Admin Centre and Active Directory is essential along with working knowledge of MS Teams and an understanding of troubleshooting M365 applications such as Outlook and Office.
You should be able to work both independently and as part of a team to assist internal and external users through to resolution.
More information about this role can be found in the job description. If, in advance of applying, you would like more information after reading the job description please contact [email protected].
The closing date for applications is Sunday 1 March so please do not hesitate to apply.
To apply, please create a profile on our recruitment portal and submit your CV with a covering letter outlining your experience. Only applications which include a CV, and a cover letter will be considered for the role.
QAA recognises the positive benefits of equity, diversity and inclusion. Our aim is to be truly representative of all sections of society, and for all to feel respected, free to be themselves no matter what their identity or background, and able to give their best. We value the differences that a variety of backgrounds, experiences, perspectives and skills brings and strongly encourage suitably qualified applicants to apply and join us.
We are committed to ensuring accessibility for all applicants. If you need any reasonable adjustments to participate in the recruitment process, please [email protected]. We are committed to working with all to understand what accommodations are necessary to ensure a fair and accessible process.
If you have not heard from QAA within three weeks of the closing date for this vacancy, then your application has not been successful. Please be aware that we are unable to provide feedback on individual job applications.