Job title: Senior Project and Operations Manager – EMEA North
VN: 1711
Location: remote in EMEA North Region (United Kingdom, Netherlands, Belgium, Sweden)
Short description:
We are hiring a Senior Project & Services Operations Manager to lead operational transformation and project execution across the EMEA North region. This role is central to driving a metrics-driven, revenue-focused services organization, with clear accountability across teams. It combines process governance with project leadership, ensuring that our services function is predictable, scalable, and commercially aligned.
This is a unique opportunity to shape a new role from the ground up, with significant visibility and impact across a growing region. If you're a strategic thinker with a passion for operational excellence, leadership, and talent development, we’d love to hear from you.
Reports To: Head of EMEA North Support and Services Manager
This is an individual contributor role.
Tasks in detail:
Operational Process Leadership & Governance
- Design, implement, and govern core services processes across EMEA North, in alignment with the Global Services PMO.
- Partner cross-functionally with Sales Operations, Revenue Operations, IT, and Finance to enable accurate forecasting, effective backlog management, and revenue planning.
- Embed a culture of performance and accountability, where every service activity is tracked, measured, and aligned to revenue outcomes.
- Lead governance frameworks that monitor and improve:
- o Service engineering utilization
- o Revenue realization and backlog conversion
- o Forecast accuracy (short-, mid-, and long-term)
- o Project delivery KPIs and milestones
- Ensure data consistency and system alignment across platforms (Salesforce, ERP, etc.), enabling clear visibility into regional service performance.
Regional PMO Leadership & Complex Project Execution
- Establish and lead the EMEA North Services PMO, in line with global methodologies and tools.
- Own execution oversight of all Tier 1, Complex, and Enterprise-level service projects in the region — with full accountability for timeline, cost, resource deployment, and customer satisfaction
- Drive disciplined project governance, leveraging structured reporting, milestone tracking, and risk management practices.
- Foster close collaboration with Regional Services Managers, Engineering, Key Account teams, and cross-functional stakeholders to ensure delivery excellence
Requirements:
Engineering Expertise in Metrology
- Strong technical foundation in engineering with specialized experience in metrology, precision measurement systems, and quality assurance processes.
- Ability to apply metrology principles to enhance service delivery accuracy, project execution, and operational efficiency.
Industry Experience: Automotive, Aerospace, Medical & Defence
- Proven experience working within highly regulated and technically demanding sectors, including automotive, aerospace, Medical and defence.
- Deep understanding of sector-specific compliance, safety standards, and customer expectations.
Project & Program Management
- Demonstrated success in leading complex, multi-stakeholder service projects across the EMEA region.
- Skilled in project governance, milestone tracking, and risk management, particularly in high-stakes environments.
Operational Excellence & Process Governance
- Expertise in designing and governing scalable service delivery processes aligned with global PMO standards.
- Experience driving operational transformation and embedding performance-driven cultures.
Cross-Functional Collaboration
- Adept at partnering with Sales Ops, Revenue Ops, IT, and Finance to ensure accurate forecasting, backlog management, and revenue planning.
- Strong ability to influence and align cross-functional teams toward shared commercial and operational goals.
Data-Driven Leadership
- Proficient in leveraging KPIs and analytics to drive service performance, including utilization, backlog conversion, and revenue realization.
- Familiar with enterprise platforms such as Salesforce and ERP systems for data consistency and reporting.
Strategic & Commercial Acumen
- Business-oriented mindset with a focus on aligning service operations to revenue outcomes and customer satisfaction.
- Experience leading regional PMO functions and managing Tier 1 and enterprise-level projects with full accountability.
Strong Communication & Leadership
- Excellent interpersonal and leadership skills, with the ability to manage diverse teams and stakeholders in a matrixed, multicultural environment.
What we offer:
- Work with cutting-edge metrology technologies
- Collaborate with global industry leaders and innovators
- Competitive salary, benefits, and career growth opportunities
- Enhanced Maternity & Paternity Pay