The Opportunity
We are hiring a Senior Operations Manager/ Director-level operator with a strong willingness to roll up their sleeves. An operator who will serve as the right hand to our CFO & Head of Operations.
This is a high-impact role for someone who thrives on building structure from complexity, improving systems, and ensuring great ideas translate into effective execution. You'll play a central role in elevating the member and sponsor experience, strengthening internal alignment, and driving strategic initiatives forward.
If you love bringing order to fast-moving environments, collaborating across teams, and improving how organizations operate, this role will feel like home.
What You'll Do
Member & Sponsor Insights
Who You Are
We are hiring a Senior Operations Manager/ Director-level operator with a strong willingness to roll up their sleeves. An operator who will serve as the right hand to our CFO & Head of Operations.
This is a high-impact role for someone who thrives on building structure from complexity, improving systems, and ensuring great ideas translate into effective execution. You'll play a central role in elevating the member and sponsor experience, strengthening internal alignment, and driving strategic initiatives forward.
If you love bringing order to fast-moving environments, collaborating across teams, and improving how organizations operate, this role will feel like home.
What You'll Do
Member & Sponsor Insights
- Lead a 5-year analysis of sponsor activity to understand engagement patterns, repeat relationships, and growth opportunities
- Work with the Director of Member Services to build a centralized Member & Sponsor Insights Dashboard to support account planning, renewals, and strategic outreach
- Provide Peer Group Leaders with clear, actionable insights that elevate member experience and retention
- Act as the operational extension of the CFO & Head of Operations — converting strategy into clear plans, systems, and routines
- Bring structure, visibility, and follow-through to company-wide priorities
- Anticipate operational needs and proactively identify solutions
- Coordinate across Marketing, Events, Finance, Peer Group Leaders, and Member Success to ensure alignment and smooth execution
- Maintain a clear, unified view of members and sponsor lifecycles
- Reduce friction by improving how information flows across the organization
- Partner with Marketing to evaluate engagement, campaign performance, and CRM data quality
- Identify gaps in reporting and help build the operational processes needed for accurate analytics
- Ensure insights inform sponsor targeting, membership expansion, and event planning
- Lead the operational execution for NeuGroup's major growth initiatives
- Build milestone-driven project plans, manage cross-team workflows, and keep initiatives moving with clarity and accountability
- Document and improve workflows for membership tracking, sponsor delivery, event coordination, and renewals
- Partner with IT to maintain and optimize processes in our core tools (Asana, Salesforce, Google Workspace)
- Identify opportunities to simplify, automate, and strengthen operational consistency. Work with IT Lead for implementation
- Own the internal operating rhythm — meeting prep, agendas, action tracking, and progress reporting
- Keep organizational priorities visible and ensure follow-through across teams
- Surface risks and dependencies early, paired with recommendations
Who You Are
- 7-10 years of experience in operations, program management, client success, or account management — ideally in a membership-based, professional services, or growth-stage environment
- Excellent at bringing clarity to ambiguity and structure to unstructured environments
- Skilled communicator with a strong ability to synthesize information and align teams
- Analytical and curious — able to extract insights from data even if not a financial specialist
- Comfortable collaborating closely with executives and leading cross-functional initiatives
- Highly organized, proactive, and motivated by building systems that scale
- Multiple option Health Care Plan (Medical with offers of Dental & Vision)
- Matching Retirement Plan (401k, IRA)
- Attractive Paid Time Off (Vacation, Sick & Holidays)
- Work From Home/remote