About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.
Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
How You’ll Make An Impact
As Senior Manager, Onboarding, you will lead and unify our onboarding function — overseeing the delivery, performance, and continuous improvement of all onboarding teams, including Technical Onboarding, Corporate Implementation, and High street and Mid-Market Implementation.
You will be accountable for ensuring every customer, from single-site practices to large corporate groups experiences an effortless, high-quality onboarding journey.
Partnering closely with cross-functional leaders across Product, Engineering, Sales, and Customer Success, you will drive consistency, innovation, and scalability across all onboarding operations.
This is a senior leadership role that combines strategic oversight, people leadership, operational excellence, and customer experience advocacy.
What You'll Do
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
Community
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks.
We look forward to hearing from you :)
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Culture matters to us. Celebrated as one of the ‘Sunday Times UK's Best Places to Work’ companies, our culture as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for everyone.
What We Do
Tech for good! Our SaaS product Dentally, solves real-world problems across three core areas.
Clinical; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
Our Culture
We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
How You’ll Make An Impact
As Senior Manager, Onboarding, you will lead and unify our onboarding function — overseeing the delivery, performance, and continuous improvement of all onboarding teams, including Technical Onboarding, Corporate Implementation, and High street and Mid-Market Implementation.
You will be accountable for ensuring every customer, from single-site practices to large corporate groups experiences an effortless, high-quality onboarding journey.
Partnering closely with cross-functional leaders across Product, Engineering, Sales, and Customer Success, you will drive consistency, innovation, and scalability across all onboarding operations.
This is a senior leadership role that combines strategic oversight, people leadership, operational excellence, and customer experience advocacy.
What You'll Do
- Lead, coach, and develop a team of Onboarding Managers (Technical, Corporate, and Implementation) to create a cohesive, high-performing onboarding organisation.
- Foster a culture of accountability, empowerment, and continuous improvement across all onboarding teams.
- Support succession planning, skills development, and performance management to ensure strong leadership at every level.
- Model and promote company values - inclusion, collaboration, innovation, and customer centricity.
- Own the end-to-end delivery of customer onboarding, ensuring projects are executed efficiently, on time, and to a high standard of quality and satisfaction.
- Oversee onboarding performance across all segments - corporate, standard, and technical - ensuring consistent methodologies, documentation, and reporting.
- Implement and maintain a unified onboarding operating model that balances scalability, customer experience, and risk management.
- Partner with teams across the business to ensure smooth handoffs between Sales, Onboarding, Training, and Customer Success.
- Develop and execute the onboarding strategy in alignment with the wider Operations and Customer Experience vision.
- Identify and deliver continuous improvement initiatives to enhance speed-to-value, automation, and scalability.
- Leverage insights, feedback, and data to shape onboarding process improvements and technology investments.
- Partner with Product and Engineering to influence product design and toolingthat improve onboarding efficiency and customer outcomes.
- Establish clear KPIs and reporting frameworks across all onboarding teams to measure effectiveness, efficiency, and customer satisfaction (e.g. CSAT, CES, time-to-value).
- Provide accurate forecasting and capacity planning for onboarding resources.
- Deliver regular performance and operational insights to senior leadership, contributing to board-level reporting and strategic planning.
- Act as the primary point of escalation for onboarding delivery, ensuring issues are resolved swiftly and customer confidence is maintained.
- Build strong relationships with senior stakeholders across Product, Sales, Engineering, and Customer Success to align priorities and manage dependencies.
- Represent the onboarding function in strategic cross-functional forums, ensuring customer onboarding remains central to company goals.
- Champion the customer voice across internal teams, using feedback to drive continuous improvement and innovation.
- 5+ years’ experience in customer onboarding, implementation, or operations roles, with at least 3+ years in multi-team leadership.
- Proven success leading managers or large cross-functional teams within SaaS, healthcare technology, or similar complex environments.
- Strong track record of delivering operational excellence and customer experience improvements at scale.
- Deep understanding of project management, change management, and onboarding best practices.
- Analytical mindset with the ability to interpret performance data and translate insights into action.
- Excellent stakeholder management, communication, and influencing skills at all levels.
- Demonstrated ability to balance strategic leadership with hands-on operational oversight.
- Proficiency with project management and CRM tools (e.g. Jira, HubSpot, Salesforce, or similar)
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
Community
- Each Person is as Important as the Next
- Open Communication
- Diversity & Inclusion
- Corporate Citizenship
- Shared Success
- Ethics
- Recognise Creativity & Encourage it
- People are our Greatest Asset
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. For most roles, all interviews are via Zoom and we aim to get you through out process in about 2 weeks.
We look forward to hearing from you :)