The Senior Manager, Employee Relations is responsible for developing, implementing, and managing employee relations strategies, policies, and programs that promote a positive, productive, and legally compliant workplace. This role oversees day‑to‑day employee relations matters, provides guidance to leaders and HR partners, and ensures consistent application of organizational policies and practices. The Senior Manager serves as a trusted advisor to management and employees at all levels and plays a critical role in shaping organizational culture.
Key Responsibilities
- Create, implement, and enforce employee relations policies and procedures that support a positive and inclusive workplace culture.
- Ensure compliance with federal, state/provincial, and local labor laws (e.g., EEO, FMLA) as well as internal policies.
- Monitor legislative and regulatory changes and update policies as needed.
- Address a broad range of employee relations concerns, including workplace disputes, performance issues, disciplinary actions, and misconduct matters.
- Manage the employee grievance process to ensure fair, consistent, and timely outcomes.
- Conduct thorough and objective investigations into complaints, claims, and policy violations, ensuring accurate documentation and appropriate resolution.
- Partner with leaders, HR Business Partners, and Legal to assess situations and recommend effective resolution strategies.
- Provide insights to leadership based on data, patterns, and trends to drive continuous improvement in employee relations approaches.
- Develop and deliver training for managers and employees on topics such as conflict resolution, effective communication, performance management, and workplace expectations.
- Communicate policies, procedures, and process changes clearly and effectively across all levels of the organization.
- Foster a culture of open communication and trust by building and maintaining strong relationships throughout the organization.
- Stay current on industry trends and best practices to continuously refine employee relations programs and strategies.
- Track, analyze, and report on employee relations trends, including grievances, investigations, disciplinary actions, and other key indicators.
- Use data to identify risks, recommend interventions, and support organizational decision‑making.
Key Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 7+ years of human resources experience with a strong focus on employee relations and HR operations, ideally in a global environment.
- Deep knowledge of U.S. and Canadian labor laws; experience with additional countries is an asset.
- Proven ability to manage complex and sensitive employee relations issues with professionalism and confidentiality.
- Strong interpersonal, communication, and negotiation skills with the ability to influence and build trust at all organizational levels.
- Demonstrated experience in conflict resolution, mediation, and investigations.
- Leadership capabilities, with experience managing or mentoring others.
- Analytical skills with the ability to identify trends and make data-driven recommendations.
- Proficiency with HRIS platforms and other HR technology tools.
- Experience working in a fast-paced, multi-state, or global matrixed organization is highly desirable.
#LI-Remote