About ProCure On-Demand
ProCure On-Demand is seeking an experienced and mission-driven Senior Manager, Coordination Services to lead and support a high-performing coordination team within the organ donation and transplant community. This role is ideal for a collaborative healthcare leader who thrives in a fast-paced, high-impact environment and is passionate about operational excellence, quality outcomes, and team development.
Position Summary
The Senior Manager, Coordination Services provides leadership and operational oversight to the coordination team responsible for supporting active organ procurement and recovery cases. This role serves as a key escalation point for clinical and operational issues, supports staffing and scheduling strategy, contributes to process improvement initiatives, and ensures adherence to quality standards and organizational procedures.
The ideal candidate brings deep experience in organ donation and transplant coordination, strong people leadership skills, and the ability to manage complex situations with professionalism, sound judgment, and integrity.
Essential Duties & Responsibilities
- Performs duties generally during business hours with occasional scheduled shifts that may include nights, weekends, or holidays
- Makes critical decisions regarding staffing, utilization of resources, and case management
- Serves as a point of escalation for real-time issues related to the coordination of active organ recovery cases
- Independently manages organ procurement cases or serves as an Administrator On-Call during periods of increased case activity and/or scheduling gaps
- Assists Procurement Coordinators and Administrators On-Call in interpreting and communicating necessary clinical information to those involved in the donation process
- Provides direct support to staff navigating new and difficult situations
- Manages the hiring and interview process for open positions within the coordination team in consultation with senior leadership
- Supports onboarding and training of newly hired coordination team members in alignment with established procedures
- Contributes to the ongoing education and development of existing coordination team members
- Oversees coordinator scheduling, including availability requests, overtime management, and coverage for critical vacancies
- Maintains coordination team resources reflecting staff availability, credentials, and preferences
- Participates in ongoing case review and quality improvement initiatives to ensure adherence to established practices and identify opportunities for improvement
- Provides input into operational and process improvement projects to enhance coordination team efficiency
- Provides direct managerial oversight to members of the coordination team, including coaching, feedback, and performance evaluations
- Performs other duties as assigned
Required Qualifications
- Prior experience as a Procurement Coordinator or related role within organ donation and transplant services
- Prior leadership or management experience
- Bachelor’s degree in a related field such as Nursing, Respiratory Therapy, Biological Science, or similar healthcare discipline
- Current ABTC Certification preferred
- Strong communication, organizational, and critical thinking skills
- Ability to work effectively in high-pressure and time-sensitive environments
Location: Remote; quarterly travel to NYC office required
Salary Range: $125,000 – $145,000 annually
Equal Employment Opportunity Statement
ProCure On-Demand is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.
Reasonable Accommodation Statement
ProCure On-Demand is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation, please contact Human Resources to begin the interactive process.