About Your Reformer
Your Reformer is a global leading Pilates reformer brand, serving studios, instructors, and home practitioners through premium equipment, accessories, and education. As we continue to grow across the European and UK markets, this role will play a key part in ensuring a seamless, reliable, and scalable international logistics operation.
Role Overview:
The Senior Logistics Coordinator – International is responsible for overseeing end-to-end logistics operations across the UK and European markets for Your Reformer products. This role ensures efficient inbound, outbound, and internal distribution processes for both B2B and direct-to-consumer (DTC) channels, while supporting the international logistics team and driving operational excellence.
This is a hands-on as well as managerial role. You will be expected to support the Logistics Coordinator through day-to-day volumes, while also building and implementing a robust, sustainable framework to support the business as it continues to grow.
Customer experience is a critical component of this role. Logistics is a major touchpoint in the customer journey, and this position plays a key role in ensuring customers and partners receive a smooth, reliable, and positive delivery experience. The role requires a strong customer-first mindset, with the ability to confidently handle customer calls, written communications, and delivery-related enquiries.
We are open to this role being based within the Netherlands or United Kingdom Region as it is completely remote!
Key Responsibilities:
Operational Management
- Oversee end-to-end logistics operations across inbound, outbound, and internal distribution for B2B and DTC channels.
- Support delivery planning, coordination, and warehouse activities as required, including stock checks and cycle counts probably take this out.
- Build strong working relationships with 3PL & logistics partners, including regular engagement and site visits where required.
- Liaise with carriers and identify opportunities to build or optimise transport partnerships, including specialised providers for regional or rural deliveries.
- Maintain a high level of product knowledge across premium reformer equipment and digital offerings to support logistics decisions, resolve delivery queries, and ensure a positive customer and partner experience.
Team Support & Leadership
- Provide day-to-day operational support to the Logistics Administrator – International, assisting with prioritisation, problem-solving, and decision-making.
- Act as the escalation point for operational issues, delays, or supplier challenges.
- Mentor and coach the Logistics Coordinator – International, supporting capability building, knowledge transfer, and professional development.
- Provide operational coverage during periods of absence within the logistics team to ensure continuity of service.
Performance & Continuous Improvement
- Establish & monitor operational KPIs across international logistics functions.
- Identify and support continuous improvement initiatives to enhance efficiency, service levels, and cost control.
- Contribute to process development and standardisation as the international function scales.
Compliance & Risk Management
- Ensure logistics operations comply with UK and relevant European regulations.
- SOP documentation, processes, and controls to meet compliance and operational standards.
Skills & Experience
- Proven experience in logistics or supply chain roles, ideally across international markets.
- Experience managing or coordinating 3PL providers and transport carriers.
- Exposure to both B2B and DTC distribution environments.
- Strong customer service experience, with the ability to handle customer calls, written communications, and delivery-related enquiries professionally.
- Strong problem-solving skills and the ability to manage operational escalations.
- Experience mentoring or supporting team members.
- Familiarity with UK logistics and regulatory requirements.
Key Attributes
- Highly organised process driven with strong attention to detail.
- Proactive and solutions-focused mindset.
- Customer-first approach with strong written and verbal communication skills, along with solid Excel capability.
- Strong communication and stakeholder management skills.
- Comfortable working across time zones in a global business.
- Adaptable and hands-on in a fast-growing environment.
- Fluent in English (written and verbal).
If you’re passionate about logistics, thrive on managing end-to-end supply chain operations, and are excited by the opportunity to support the growth of an expanding international and European network, we’d love to hear from you. Apply now or email your CV to [email protected].