We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs about AI, Data and Personal Productivity.
- Customer Partnership & Success
- Operations & Project Management
- Learning Consulting & Program Design
You will report to the Head of Learning & Operations, and collaborate closely with Sales, design and a team of experienced Learning Consultants.
Tasks
Customer partnership & success
- Act as a strategic partner to enterprise clients.
- Develop and maintain strong relationships with them, understanding their unique training needs and challenges together in collaboration with Sales
- Run customer onboarding, Impact Reviews and strategic alignment sessions with customers.
- Identify learning needs and convert them into program strategies.
- Manage expectations, feedback loops, and success metrics.
- Maanage risks and spot upsell potentials
Operations & project management
- Coordinate timelines, resources, trainers, and delivery across all stakeholders.
- Ensure programs run smoothly, on time, and within scope.
- Track risks, milestones, and operational metrics.
- Oversee trainer allocation, onboarding, and performance follow-up.
Learning consulting & program design
- Lead the architecture of blended learning programs.
- Translate client goals into clear pedagogical concepts.
- Collaborate with trainers to ensure consistent instructional quality.
- Iterate programs based on learner data and evidence.
Your impact:
- Influence the design quality of enterprise programs measured by NPS
- Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
- Shape and collaborate with the team on how our methodology evolves with customers
Requirements
Necessary:
- 3+ years of experience in Customer Success Management, preferrably catering to L&D Departments of large enterprises.
- Familiarity with enterprise client communication and proven ability to listen, persuade, and support
- "Who if not you". You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
- Ability to translate business goals into learning interventions
- Documentation mindset: as a remote-first company, we document all processes to ensure seemless handovers and sync amongst team members.
Nice-to-have:
- Experience in designing learning programs, especially blended learning concepts
- Excellent training or workshop facilitation skills.
- Strong understanding of AI and automation technologies
- Knowledge about "Winning by Design"
- Data-driven mindset and ability to read and build reports.
Benefits
30 vacation days per year + unlimited home office days, remote work, or work from our beautiful Berlin office - you choose
- A highly dynamic startup environment where you can grow and reach the next stage of your career.
- The opportunity to work and develop in one of the fastest-growing technology topics of our time: AI Adoption
Our disclaimer: We believe in and practice work-life balance but we're not a team where you can always shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!