Senior Key Account Manager - Healthcare Payers - Remote w/ 25%-50% travel
We are seeking a driven Senior Account Manager with healthcare experience to join our growing team during a critical phase of growth. The role is built for a relationship first leader who thrives on growing and expanding existing accounts, retaining high-value clients, and consistently delivering impact at scale across our health plan partners.
You’ll serve as the strategic point of contact for several strategic accounts – specifically national, regional, and local health plans - working closely with the Executive Sales team to identify expansion opportunities and ensure alignment to value. Success in this role means proactive leadership, developing and executing account plans with a sharp eye for growth, and the ability to navigate complex health plan organizations with confidence and precision.
What You’ll be Responsible For:
- Manage a portfolio of strategic accounts: executive relationships, expanding our footprint, retention, and delivering on key performance objectives.
- Partner with client stakeholders (SVPs and Directors of Stars, Quality, Digital, Population Health, etc.) to identify and execute on expansion opportunities tied to measurable outcomes.
- Lead strategic account planning and quarterly and annual business reviews that highlight value, build trust, and set the stage for long-term growth within our Voice-of-Customer initiatives.
- Convert Voice-of-Customer feedback into actionable strategies and Objective Key Results (OKRs) to improve outcomes and deepen relationships.
- Maintain account health by actively mitigating risks, aligning on goals, and ensuring seamless delivery in collaboration with Services and Product teams.
- Forecast and report on renewal and expansion pipeline, ensuring visibility and accountability across the business.
- Generate and maintain a strong expansion pipeline, converting qualified expansion opportunities into measurable bookings.
- Forecast accuracy and maintain CRM discipline on opportunity progress.
What You Bring:
- 5+ years of enterprise account management experience, or consultative enterprise sales
- Experience in healthcare, health plans, payers, and tech-enabled services (preferred).
- Consistent sales quota achievement and Gross and Net Retention success.
- Ability to monitor client health, proactively mitigate risk, and have rigor around problem-solving.
- Proven ability to sell $1M+ multi-year expansion deals with complex sales motions and 4 – 6+ month cycles.
- Deep understanding of payer market dynamics, complexities, and decision-making structures who can advise clients with expertise.
- Command and executive presence with the ability to lead strategic conversations SVP decision-makers.
- Embraces and contributes to high-performance culture, grounded in team collaboration, discipline, accountability, integrity, and a high drive.
- Proven natural leader with the ability to influence and elevate the team around them.
- Strong communication and account planning discipline and execution.
- Willingness to travel up to 50% of the time to visit clients (primarily central to east coast)
Compensation & Perks:
- Competitive Annual Base Salary ($120,000 - $140,000)
- OTE of $200k+
- Comprehensive Healthcare Benefits (Medical, Dental, Vision, etc..)
- 401k matching program
- Unlimited PTO
- Flexible schedule and hours
Please apply today for consideration!