At Didero, we’re building the autonomous supply chain, starting with agentic supplier management.
Global trade has never been more complex or more critical. Teams are underwater, reacting to a flood of challenges — from geopolitical risk to tariffs. Didero helps by automating time-intensive workflows with AI agents, deploying cutting-edge technology into one of the world’s most vital domains.
We’re backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
About Didero
At Didero, we’re building the autonomous supply chain, starting with agentic supplier management.
Global trade has never been more complex or more critical. Teams are underwater, reacting to a flood of challenges - from geopolitical risk to tariffs. Didero helps by automating time-intensive workflows with AI agents, deploying cutting-edge technology into one of the world’s most vital domains.
We’re backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
About The Role
We’re hiring an experienced Customer Success Manager to own and grow relationships with our North American customers. You’ll partner closely with procurement, finance, and operations leaders to drive adoption, deliver measurable value, and ensure customers become long-term advocates.
This is a high-ownership role in a fast-growing startup. You’ll help shape the Customer Success function while directly influencing retention, expansion, and product direction.
Location: North America (remote)
Travel: 15-20% (~2 quick trips/month)
What you’ll do
Global trade has never been more complex or more critical. Teams are underwater, reacting to a flood of challenges — from geopolitical risk to tariffs. Didero helps by automating time-intensive workflows with AI agents, deploying cutting-edge technology into one of the world’s most vital domains.
We’re backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
About Didero
At Didero, we’re building the autonomous supply chain, starting with agentic supplier management.
Global trade has never been more complex or more critical. Teams are underwater, reacting to a flood of challenges - from geopolitical risk to tariffs. Didero helps by automating time-intensive workflows with AI agents, deploying cutting-edge technology into one of the world’s most vital domains.
We’re backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
About The Role
We’re hiring an experienced Customer Success Manager to own and grow relationships with our North American customers. You’ll partner closely with procurement, finance, and operations leaders to drive adoption, deliver measurable value, and ensure customers become long-term advocates.
This is a high-ownership role in a fast-growing startup. You’ll help shape the Customer Success function while directly influencing retention, expansion, and product direction.
Location: North America (remote)
Travel: 15-20% (~2 quick trips/month)
What you’ll do
- Own a portfolio of strategic customers across onboarding, adoption, retention and more
- Lead structured onboarding programs to drive time-to-value and long-term success
- Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
- Become deeply fluent in the product and help customers operationalize Didero within their workflows
- Act as the primary trusted advisor for procurement, finance, and supply chain stakeholders and own exec level customer relationships
- Partner closely with Sales on renewals and expansion opportunities
- Work closely with product manager to collect customer feedback to inform the product roadmap
- Partner with the Head of Customer Experience to create scalable playbooks, templates, and processes as we build out the Customer Experience function
- Inspire confidence and trust quickly with senior stakeholders
- Operate with strong structure, prioritization, and follow-through — nothing falls through the cracks
- Experience with, or excitement to dive deeply into, ERP integrations, technical workflows and supply chain & procurement processes
- Communicate clearly and confidently in both technical and executive settings
- Enjoy building repeatable processes in ambiguous startup environments
- Are curious and proactive about understanding customer workflows and business outcomes
- 3+ years as a Customer Success Manager (or similar customer-facing role) at a software or AI company
- 6+ years of total relevant work experience (e.g., CS, consulting, program management, product, etc.)
- Experience working with enterprise or mid-market SaaS customers
- Strong presentation and communication skills across diverse stakeholders
- We make the world feel smaller - We support each other and break down boundaries, both internally and for our customers
- We build supply chain magic - We push the boundaries of what technology can do and go above and beyond for our users
- We are lifelong learners - We move fast, embrace failure, and give feedback generously
- We show up - We’re scrappy entrepreneurs, no job is beneath us
- We BELIEVE! - We’re building a great, enduring company and we have fun doing it.
- Competitive compensation and equity
- Medical, dental, and vision insurance
- Unlimited PTO — we trust you to take the time you need
- Monthly wellness stipend via ClassPass
- Tech equipment for your setup
- Catered lunches (for those in the office)