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Job Description – Scrum Master III (Healthcare / Salesforce Delivery)
Requisition ID: RQ00346
Client: Service New Brunswick (SNB) – Provincial Health Application Services Branch
Project: NBCN Lung & HPV Screening Project
Role: Scrum Master III
Location: Remote within Canada / Fredericton, New Brunswick (Hybrid Optional)
Contract Duration: 1 Year (with possible 1-year extension option)
Start Date: June 2026
Work Hours: 20 Hours per Week
Work Language: English
Position Overview
Service New Brunswick, on behalf of the Department of Health, is seeking an experienced Scrum Master III to support Salesforce-based healthcare initiatives, including the NBCN Lung and Cervical Human Papillomavirus (HPV) Screening Project.
The Provincial Health Application Services (PHAS) Branch is responsible for ensuring healthcare applications are operational, optimized, enhanced, and aligned with evolving healthcare delivery requirements across New Brunswick. The successful candidate will play a key role in enabling Agile delivery practices and coordinating cross-functional teams supporting enterprise healthcare transformation initiatives.
This role requires a seasoned Agile delivery professional with experience leading Scrum ceremonies, sprint execution, stakeholder coordination, governance reporting, release readiness, and delivery management within complex healthcare or public sector environments.
Key Responsibilities
Scrum Ceremonies & Agile Facilitation

• Plan, schedule, and facilitate Scrum ceremonies including:
  
• Sprint Planning
  
• Daily Stand-Ups
  
• Backlog Refinement
  
• Sprint Reviews
  
• Retrospectives
  
• Ensure ceremonies are time-boxed, outcome-focused, and aligned with sprint goals
  
• Track and publish sprint commitments, sprint outcomes, and team velocity
  
• Promote Agile best practices and continuous improvement initiatives
  
• Facilitate retrospective follow-up activities and process improvement implementation
  

Sprint Planning & Scope Management

• Collaborate with Product Owners, Business Analysts, Developers, QA teams, and stakeholders to refine and size backlog items
  
• Ensure user stories meet Definition of Ready (DoR)
  
• Validate alignment between story intent and documented business requirements
  
• Clarify acceptance criteria prior to sprint commitment
  
• Support sprint capacity planning based on team velocity and resource availability
  
• Prevent scope creep within active sprints
  

Development Flow & Team Coordination

• Monitor sprint execution against sprint commitments
  
• Identify, track, and help remove blockers impacting delivery
  
• Coordinate cross-functional dependencies and sequencing across development, QA, integrations, registry systems, labs, radiology, and vendor teams
  
• Ensure adherence to Definition of Done (DoD)
  
• Coordinate Salesforce configuration, development, QA, integrations, and external vendor delivery activities
  

Reporting & Governance Support

• Provide sprint status reporting to project leadership and Project Managers
  
• Track and report sprint metrics including:
  
• Velocity trends
  
• Burn-down charts
  
• Release forecasting
  
• Sprint capacity utilization
  
• Carryover analysis
  
• Maintain Agile delivery artifacts using Jira, Confluence, and approved collaboration tools
  
• Identify, escalate, and manage risks, issues, blockers, and dependencies
  
• Support governance reporting, release readiness assessments, and action tracking
  
• Ensure delivery activities align with organizational privacy, security, and governance requirements
  

UAT & Release Readiness Coordination

• Coordinate User Acceptance Testing (UAT) planning and readiness activities
  
• Support environment preparation, stakeholder coordination, and test data readiness
  
• Facilitate defect triage and testing progress tracking
  
• Escalate issues or risks impacting release timelines
  
• Support Go/No-Go release readiness activities across technical and business teams
  

Demo & Stakeholder Validation Coordination

• Coordinate sprint demonstrations with technical and business stakeholders
  
• Ensure completed functionality aligns with:
  
• Approved acceptance criteria
  
• Business requirements
  
• Sprint objectives
  
• Track feedback, action items, and follow-up decisions from demonstrations
  
• Coordinate validation sessions for integrations and end-to-end workflows
  
• Ensure demo readiness including environments, presenters, and test data coordination
  

Mandatory Requirements (M1–M8)
M1 – Education

• Bachelor’s degree in:
  
• Business Administration
  
• Computer Science
  
• Information Technology
  
• Related discipline
  
• Equivalent combinations of education and relevant experience may be considered
  

M2 – IM/IT Experience

• Minimum 3 years of demonstrated IM/IT industry experience
  

M3 – Agile Delivery Leadership Experience

• Minimum 3 years of demonstrated experience in Agile delivery leadership roles such as:
  
• Scrum Master
  
• Agile Project Lead
  
• Product Manager
  
• Delivery Lead
  

M4 – Availability

• Candidate must be available to start on the specified contract commencement date
  

M5 – Healthcare Experience in New Brunswick

• Minimum 2 months of demonstrated experience working as a Scrum Master on a healthcare project within New Brunswick, Canada
  

M6 – Submission Compliance

• Vendors are limited to one candidate submission for this engagement
  

M7 – Scrum Certification

• Current Scrum certification from a recognized Agile organization such as:
  
• Certified Scrum Master (CSM)
  
• Professional Scrum Master (PSM)
  

M8 – Communication Skills

• Excellent verbal and written communication skills in English
  

Scored Requirements (S1–S5)
S1 – Enterprise IM/IT Project Experience

• Experience supporting complex IM/IT delivery projects within:
  
• Large enterprise environments
  
• High-volume organizations
  
• Regulated industries
  
• Multi-stakeholder environments
  
• Government, healthcare, or public sector experience is highly preferred
  

S2 – Scrum Master Delivery Activities

• Demonstrated experience performing:
  
• Sprint planning
  
• Daily stand-ups
  
• Backlog refinement
  
• Retrospectives
  
• Impediment management
  
• Stakeholder coordination
  
• Collaboration with Product Owners and delivery teams
  

S3 – Agile Governance Coordination

• Experience coordinating:
  
• Sprint demonstrations
  
• Stakeholder engagement
  
• Cross-team coordination
  
• Release readiness
  
• Delivery workflow management
  
• Status reporting
  

S4 – Agile Delivery Team Experience

• Minimum 2 years of experience working with teams leveraging Agile delivery approaches
  

S5 – Agile Methodologies

• Demonstrated experience working within Agile delivery frameworks such as:
  
• Scrum
  
• Kanban