Responsible Gaming Specialist (Swedish Speaking)
Location: Sliema, Malta
Relocation: Support provided
Salary: €32k Gross/year
Worksetting: On-site > Hybrid
I’m hiring on behalf of a well-established iGaming company that’s expanding its Responsible Gaming team. We’re looking for a Swedish-speaking RG Specialist to join their Malta office. This is a great opportunity for someone who wants long-term career growth within a stable, international organisation.
Role Overview
In this role, you’ll be responsible for monitoring player activity, identifying potential risks, and ensuring players receive the right level of support. You will review accounts, analyse behavioural and transactional patterns, speak directly with customers when needed, and implement responsible gambling measures.
Key Responsibilities
- Monitor player behaviour using internal tools
- Conduct proactive and reactive account reviews
- Assess risk levels based on activity and transactions
- Contact players via phone, email, or chat
- Recommend and apply RG measures (limits, exclusions, etc.)
- Handle escalated or complex RG cases
- Document interactions and prepare follow-up reports
- Work with internal teams to improve processes and policies
Requirements
- Native or fluent Swedish + strong English
- Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming
- CS profiles with solid RG exposure are welcome!
- Understanding of responsible gambling regulations
- Strong communication skills and ability to handle sensitive situations
- Detail-oriented and confident with documentation
- Comfortable working shifts (including evenings/weekends)
What’s Offered
- Private health insurance
- Wellbeing allowance
- Weekly office breakfast
- Regular social events