Location: Remote-based in the UK, but if you’re close to Basingstoke and want to work at the head office, this is possible. In-person training may be required at the head office.
Contract: Casual, Part-Time
Start Date: ASAP
Hourly Rate: £15.00
About the Role:
Join our team as a Basketball Remote Support Technician, playing a key part in delivering Video Replay systems across elite Basketball competitions on Game Days (matches are typically Tuesday, Wednesday, Thursday & Friday evenings).
Based remotely or at Hawk-Eye’s Head Office in Basingstoke, you'll play a crucial role in the setup and delivery of cutting-edge technology, liaising with Operational Teams across Europe and a range of external stakeholders, contributing to the running of live sports events.
Key Responsibilities:
Additional Details:
Contract: Casual, Part-Time
Start Date: ASAP
Hourly Rate: £15.00
About the Role:
Join our team as a Basketball Remote Support Technician, playing a key part in delivering Video Replay systems across elite Basketball competitions on Game Days (matches are typically Tuesday, Wednesday, Thursday & Friday evenings).
Based remotely or at Hawk-Eye’s Head Office in Basingstoke, you'll play a crucial role in the setup and delivery of cutting-edge technology, liaising with Operational Teams across Europe and a range of external stakeholders, contributing to the running of live sports events.
Key Responsibilities:
- Remote setup and monitoring of Hawk-Eye Video Replay Systems on Basketball Match Days;
- Collaborating with onsite operators, and broadcast teams to ensure each system is set up appropriately pre-match;
- Investigating/Troubleshooting hardware and software issues as technical support for the on site users or technicians;
- Logging issues and raising tickets as part of a thorough operational reporting process;
- Experience of live IT support processes, including raising, prioritising and resolving tickets in a timely fashion, using technical resources to resolve issues live and escalating appropriately;
- Experience with hands-on support of software troubleshooting processes via remote desktop software;
- Basic knowledge of small scale LAN network infrastructure and network hardware troubleshooting experience (including fibre) is desirable;
- The ability to manage multiple tasks during busy periods.
- Excellent communication skills (English);
- Process driven, thorough approach to tasks;
- Candidate must be available to work the majority of Thursdays & Fridays afternoons/evenings, and occasional Tuesday & Wednesday afternoons/evenings from late September to early May
Additional Details:
- The end of the shift is dependent on service but typically would be within 30 minutes of the final allocated match having finished.
- Typical shift patterns for a week would be:
- Tuesday shift, 13:00 - 22:00 (approximate) - occasional weeks between late September - early May
- Wednesday shift, 13:00 - 22:00 (approximate) - occasional weeks between late September - early May
- Thursday shift, 13:00 - 22:00 (approximate) - majority of weeks between late September - early May
- Friday shift, 13:00 - 22:00 (approximate) - majority of weeks between late September - early May
- Opportunity to expand role outside peak season to include additional shifts, and on-site support or remotely supporting other events/sports.