We are looking for a reliable and customer-focused individual to join our support team. In this role, you will serve as the first point of contact for customers, helping resolve issues efficiently while delivering a positive experience at every interaction.
Key Responsibilities
- Respond to inbound customer inquiries via email and live chat
- Diagnose and troubleshoot product or service issues, providing clear step-by-step guidance to customers
- Escalate complex or unresolved cases to the appropriate team while ensuring smooth handoffs and follow-ups
- Identify recurring issues and surface feedback to internal teams to help improve the product and support processes
- Collaborate with teammates and contribute to a shared knowledge base to improve team efficiency
Qualifications
- Strong written and verbal communication skills