Remote Live Chat Support Assistant
Salary: £12 – £16 per hour (DOE)
Job Type: Part-Time or Full-Time | Remote
Location: United Kingdom – Remote
About the Role
Vita CV is hiring on behalf of a UK-based e-commerce and technology services company. We’re looking for a customer-focused and tech-savvy Live Chat Support Assistant to join their remote customer support team. This role is perfect for someone who enjoys helping others and communicating clearly through written messages.
Key Responsibilities
- Provide real-time support to customers via live chat
- Resolve product or service inquiries quickly and accurately
- Escalate complex issues to relevant departments when necessary
- Update customer details and log interactions into CRM systems
- Maintain response time, satisfaction score, and chat quality benchmarks
What We’re Looking For
- Strong written English and fast typing skills
- Previous customer service or chat support experience preferred
- A calm, friendly, and problem-solving approach
- Ability to multitask and handle multiple chat conversations
- Reliable internet, computer, and a quiet home workspace
Perks & Benefits
- Work-from-home flexibility
- Competitive hourly pay
- Paid training and onboarding
- Long-term growth opportunities with a reputable client
- Supportive team environment with regular feedback and coaching
Apply Now
If you enjoy helping customers and prefer a remote, flexible work setup, apply now through Vita CV and join a growing digital support team.