About The Role
We are seeking a dedicated Remote Customer Service/Call Center Representative to join our team. This role plays a crucial part in providing exceptional customer service and support to our clients from a remote location. If you are a proactive problem-solver with excellent communication skills, we want to hear from you!
Location: United States (Remote)
Responsibilities
Requirements
We are seeking a dedicated Remote Customer Service/Call Center Representative to join our team. This role plays a crucial part in providing exceptional customer service and support to our clients from a remote location. If you are a proactive problem-solver with excellent communication skills, we want to hear from you!
Location: United States (Remote)
Responsibilities
- Handle inbound and outbound customer calls in a professional manner
- Provide accurate information and assistance to resolve customer inquiries
- Update customer records and maintain a high level of data accuracy
- Collaborate with team members to ensure customer satisfaction
- Identify and escalate priority issues to the appropriate channels
Requirements
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or call center environment preferred
- Proficiency in using CRM software and other relevant tools
- High school diploma or equivalent
- 1+ year of experience in customer service or call center role
- Familiarity with customer relationship management (CRM) systems
- Comfortable working remotely and independently
- Competitive salary and performance-based incentives
- Flexible work hours and remote work opportunities
- Professional development and growth opportunities
- Healthcare benefits and retirement savings plan