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Job Title: Quality Assurance (QA) Lead

Requisition Number: RQ0032
Client: Service New Brunswick (SNB) – Department of Social Development
Location: Remote (Optional onsite in Fredericton, NB)
Duration: 1 Year (+ extensions)
Start Date: May 2026
Role Overview
Service New Brunswick is seeking a QA Lead to support its ongoing digital transformation initiative. The role will focus on ensuring application quality, reliability, and performance across Salesforce-based solutions within a fast-paced Agile environment.
Key Responsibilities

• Develop and execute comprehensive QA test plans
  
• Design, write, and execute manual and automated test cases
  
• Perform functional, regression, integration, and performance testing
  
• Lead defect tracking, reporting, and resolution processes
  
• Collaborate with development, business, and support teams
  
• Support Agile/Scrum-based delivery cycles
  
• Participate in requirement reviews and quality assurance planning
  

Mandatory Requirements

• Education (M1):
  University degree in Computer Science, Business Administration, or related discipline, or equivalent combination of education and experience
  
• QA Experience (M2):
  Minimum 10 years of testing experience, including writing and executing test cases across multiple testing types (functional, non-functional, regression, integration, performance, etc.)
  
• Salesforce Experience (M3):
  At least 2 years of QA/testing experience on Salesforce Health Cloud, executing test plans and validating platform features
  

Preferred / Scored Experience

• S1 – QA Test Planning (SaaS/PaaS):
  Experience developing and executing QA test plans for cloud-based (SaaS/PaaS) solutions
  
• S2 – Testing Tools & Automation:
  Minimum 4 years of experience using tools such as Azure DevOps, Selenium, Zephyr, or similar test automation frameworks
  
• S3 – Agile Testing Experience:
  Minimum 4 years of experience performing manual and regression testing in Agile/Scrum environments
  

About the Role
Service New Brunswick is seeking an experienced QA Lead to support a large-scale Digital Transformation initiative within the Department of Social Development. The role focuses on ensuring high-quality delivery of Salesforce-based solutions that improve access to social services across New Brunswick.
The QA Lead will drive testing strategy, execution, and quality governance, while collaborating with cross-functional teams including development, business stakeholders, and support units.
Key Responsibilities
QA Strategy & Leadership

• Define and own QA strategy, standards, and best practices
  
• Lead requirement reviews to identify defects early in the lifecycle
  
• Mentor and guide QA team members
  

Test Planning & Execution

• Develop and maintain comprehensive test plans and QA documentation
  
• Design and execute manual and automated test cases
  
• Perform functional, regression, integration, and performance testing
  
• Conduct gap analysis for releases and enhancements
  

Defect Management & Reporting

• Track, manage, and report defects through resolution
  
• Maintain QA dashboards and provide status reporting
  
• Communicate testing progress with stakeholders
  

Automation & Tools

• Develop and execute automated test scripts
  
• Work with tools such as Azure DevOps, Selenium, Zephyr
  
• Support performance testing initiatives
  

Collaboration & UAT Support

• Work closely with development and business teams
  
• Support User Acceptance Testing (UAT)
  
• Participate in design reviews, demos, and workshops
  

Knowledge Transfer

• Train and cross-skill QA team members
  
• Maintain documentation and testing repositories
  

Mandatory Qualifications

• Bachelor’s degree in Computer Science, Business, or related field (or equivalent experience)
  
• 10+ years of QA/testing experience across multiple testing types
  
• 2+ years of Salesforce Health Cloud testing experience
  
• Valid Salesforce Administrator Certification
  
• Experience in healthcare or human services domain
  
• 5+ years creating QA strategies, reports, and test plans
  
• Strong written and verbal communication skills
  

Preferred / Scored Skills

• Experience with SaaS/PaaS QA testing environments
  
• Proficiency in test automation tools (Selenium, Azure DevOps, Zephyr)
  
• Strong experience in Agile/Scrum environments
  
• Expertise in data integrity and data quality testing
  
• Knowledge of Salesforce OmniStudio (FlexCards, OmniScripts, DataRaptors)
  
• Experience with:
  
• Salesforce Service & Health Cloud
  
• CRM integrations and external systems
  
• Data migration and validation
  
• Security and access model testing
  

Deliverables

• QA test plans and strategies
  
• Manual and automated test cases
  
• Daily defect tracking and reporting
  
• Test execution reports and release validation
  
• Knowledge transfer and documentation
  

Work Environment

• Remote-first engagement
  
• Optional onsite work in Fredericton, NB
  
• Standard working hours: Monday–Friday, 8:15 AM – 4:30 PM (AST)
  

Additional Requirements

• Must sign NDA and complete security/privacy training
  
• Must comply with government health and safety policies