About Exact Medicare
Company Overview
At Exact Medicare, we are committed to creating a superior client experience by understanding and caring for our customers so well that they would never think about leaving us—and want to tell everyone about us! Our team members are empowered by our core values, which drive everything we do.
Our Core Values
Job Description:
The Quality Assurance Admin Support role is responsible for supporting compliance operations, with a focus on managing carrier complaints (CTMs and Allegations), tracking agent conduct, and assisting with internal investigations. This position requires a high level of attention to detail, critical thinking, and the ability to manage sensitive information across multiple systems.
Key Responsibilities
Company Overview
At Exact Medicare, we are committed to creating a superior client experience by understanding and caring for our customers so well that they would never think about leaving us—and want to tell everyone about us! Our team members are empowered by our core values, which drive everything we do.
Our Core Values
- Extreme Ownership: We take ownership of our actions and responsibilities, delivering the best possible results for our clients.
- Above Reproach: We uphold the highest standards of integrity and ethics in all interactions and decisions.
- Culture of Candor: We foster a culture of open and honest communication, valuing ideas and feedback to continuously improve.
- Atomic Growth: We are committed to continuous personal and organizational growth to better serve our clients and community.
Job Description:
The Quality Assurance Admin Support role is responsible for supporting compliance operations, with a focus on managing carrier complaints (CTMs and Allegations), tracking agent conduct, and assisting with internal investigations. This position requires a high level of attention to detail, critical thinking, and the ability to manage sensitive information across multiple systems.
Key Responsibilities
- Carrier Complaint Management Monitor and respond to CTMs and Allegations via the shared email inbox. Track complaint details including due dates, assigned agents, sales managers, and carrier-specific requirements.
- Secure Inbox Monitoring Log in to various secured carrier portals to retrieve complaint-related documentation and ensure timely follow-up.
- Agent Investigation Support Research agent disciplinary history and call behaviors. Compile findings into structured summaries and send detailed reports to management.
- Tracker Maintenance Maintain and update trackers for CTMs, Allegations, and investigation outcomes. Ensure all fields are accurate and deadlines are met.
- Reporting Assist in compiling monthly and annual complaint data for leadership review, identifying trends and ensuring completeness.
- Strong attention to detail and accuracy in documentation
- Critical thinking and problem-solving in complex or ambiguous situations
- Ability to manage multiple deadlines and prioritize tasks effectively
- Clear written communication for reporting and email correspondence
- Comfortable working independently and navigating secure systems