Job Description
- We are seeking an experienced Program Manager (Non-IT) to lead and coordinate multiple business-focused initiatives across operations, compliance, supply chain, finance, HR, customer service, or other non-technology domains.
- This role focuses on strategy execution, governance, stakeholder management, process improvement, and delivery assurance, rather than software or IT system development.
- The ideal candidate has strong leadership, planning, and communication skills, with proven experience managing cross-functional programs in a remote or distributed environment.
Key Responsibilities
1. Program Planning & Governance
- Define program scope, objectives, milestones, and success criteria aligned with business strategy.
- Develop and maintain program roadmaps, timelines, budgets, and resource plans.
- Establish governance frameworks, reporting structures, and escalation paths.
2. Cross-Functional Coordination
- Lead and coordinate multiple workstreams across business functions such as Operations, Finance, HR, Compliance, Procurement, or Customer Support.
- Ensure alignment between stakeholders and resolve inter-dependency issues.
- Facilitate regular program meetings, steering committees, and status reviews.
3. Stakeholder & Communication Management
- Act as the primary point of contact for senior leadership and key stakeholders.
- Communicate program progress, risks, and outcomes clearly and consistently.
- Manage stakeholder expectations and drive engagement across the organisation.
4. Risk, Issue & Change Management
- Identify program risks, issues, and constraints; develop mitigation and contingency plans.
- Manage change requests, scope adjustments, and impact assessments.
- Ensure timely resolution of blockers affecting program delivery.
5. Delivery & Performance Management
- Track progress against milestones, KPIs, and benefits realisation targets.
- Ensure programs are delivered on time, within scope, and within budget.
- Drive accountability across teams to meet commitments.
6. Process Improvement & Continuous Improvement
- Identify opportunities to improve business processes and operational efficiency.
- Support change management, training, and adoption of new processes or policies.
- Capture lessons learned and promote best practices across programs.
7. Reporting & Documentation
- Prepare executive-level dashboards, reports, and presentations.
- Maintain program documentation, RAID logs, and decision records.
- Ensure audit-ready documentation where compliance is required.
Required Skills & Experience
Core Requirements
- 5+ years of experience in Program Management, Business Operations, or Portfolio Management (non-IT focused).
- Proven experience managing multiple workstreams or large business programs.
- Strong understanding of governance, risk management, and delivery frameworks.
- Experience working with senior stakeholders and executive leadership.
- Excellent planning, organizational, and time-management skills.
Program Management Skills
- Program and project planning methodologies (PRINCE2, MSP, PMO frameworks).
- Budget tracking and resource planning.
- KPI and benefits realization tracking.
Preferred Qualifications
- Experience in industries such as Operations, Supply Chain, Finance, Healthcare, Compliance, Public Sector, or Professional Services.
- Certifications such as MSP, PRINCE2 Practitioner, PMP, or AgilePM (preferred but not required).
- Experience managing programs in a remote or hybrid environment.
- Strong proficiency in tools such as MS Project, Smartsheet, Asana, Monday.com, Jira (business use), or Excel.