SUMMARY: This role provides leadership, vision, strategic planning and consulting for assigned client deliveries, focusing on delivering high quality leadership engagement/relationships, project management oversight, and long-term client success. Responsible for overseeing the quality execution and the refinement and optimization of processes to ensure a successful, satisfactory, highly efficient delivery program to our clients. Serves as the primary project management contact with the responsibility for leadership satisfaction, meeting contracted deliverables, and project manager development. Understands a client’s project goals (clinical, financial, and/or operational) and ensures that the solution will meet these needs. Understands the principles of data/analytics maturity and works to provide leadership with associated guidance during Delivery.
DUTIES AND RESPONSIBILITIES:
- Manages the client’s roadmap and strategy with Clearsense products and services.
- Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with positive impact to the enterprise and the client.
- Establish collaborative relationships with client and internal stakeholders, proven track record in client relationship management, and service delivery of technology products and services.
- Maintains and delivers scorecards, metrics, and ROI progress for clients
- Serves as the primary contact for project management escalation and will manage escalations by working with client and internal leadership to achieve the best possible outcome.
- Ensures budget, schedule, and performance requirements are met.
- Works with Clearsense Project Manager(s) assigned to a particular client to guide the internal activities, helps facilitate and/or leads client facing project-related meetings, and ensures that all internal and external communications and activities are aligned.
- Formulates goals and objectives as it relates to initial delivery and ensures a successful technology deployment alongside
- Maintains a good working relationship with both internal and client executives and has a thorough working knowledge of the enterprise. Demonstrates the ability to lead by example and motivate staff.
- 50% travel including overnight domestic trips may be required.
QUALIFICATIONS:
- Bachelor’s degree in related field, or work-equivalent experience
- 3 + years of direct management and leadership experience.
- 4 + years of experience in delivery of enterprise-wide technology solutions.
- Excellent analytical and technical skills, strong leadership skills; planning and organizational skills.
- Leads and motivates multi-functional teams in dispersed or complex environments.
- Ability to multi-task and manage multiple priorities.
- Must be able to quickly learn new concepts, applications and technologies.
- Advanced knowledge and use of office productivity tools (MS Suite, Skype, etc.)
- High degree of integrity, confidence and self-awareness that appreciates, understands and effectively negotiates within and across other cultures.
- Energetic and assertive personality with strength in remaining goal-focused.
COMPETENCIES:
- Project Management—Helps develop and coordinate project plans and roadmaps; Communicates changes and progress to client stakeholders and key colleagues; Assist Project Managers with status reporting; Strives to complete projects on time and budget; Helps organize and manage program team activities.
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages their growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve consultative and leadership skills.
- Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.