Product Owner for Customer Insights (Marketing, CRM)
Start: 1st July 2026
Duration: until 30th September 2027
Location: Switzerland/Germany
Onsite/Remote: 2-3 times per month onsite, expenses covered
Language: English
Requirements:
- Customer Insights experience 7+ years
- CRM Salesforce experience 5+ years
- Strong experience with business processes
- Good understanding of Marketing technology & Data Integration
- Ideally life science/pharma background
- Experience working on global companies and projects
Key Roles & Responsibilities
- Own the Global Customer Experience Program: Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates.
- Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), with particular focus on customer-facing teams and sales organizations.
- Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions, ensuring insights reach and are actioned by local affiliates, regional and global leadership.
- Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; serve as a trusted partner to the sales organization.
- Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision-making at all levels.
- Deliver Tailored Strategic Insights: Produce high-impact strategic appraisals and assessments customized to stakeholder needs, including deep dives into relationship health, competitive positioning, and performance drivers.
- Champion Data-Driven Culture: Model and advocate for insights-led decision-making across the organization, inspiring teams to use customer data strategically.