As a Pharmacy Experience Manager, you’ll be the primary contact for our pharmacy accounts. You’ll play a key role in onboarding, building, and supporting long-lasting relationships with pharmacies using our software platform. This is a high-impact, customer-facing role that is ideal for someone with pharmacy experience who is detail-oriented and solutions-focused.
What You'll Do
- Own and manage relationships, serving as the primary contact for onboarding, issues, and questions
- Lead onboarding and training, ensuring pharmacy teams are set up for success
- Troubleshoot and resolve issues with thoughtfulness and urgency, prioritizing accordingly
- Gather feedback to improve product and customer experience
- Collaborate cross-functionally with our product and engineering teams to maximize engagement and satisfaction
- Advocate for your accounts, anticipating needs and providing proactive guidance to maximize value on the platform
- Drive growth and help expand existing relationships
About You
- Pharmacy experience required (ie. pharmacy technician) - you understand the pharmacy workflow
- Independent pharmacy experience strongly preferred
- Excellent communication and interpersonal skills - you know how to build trust quickly and understand your accounts’ needs
- Tech-savvy - comfortable with technology and quick to learn new tools
- Exceptionally detail-oriented - you catch the small things. Let me know your favorite color when you apply
- Highly organized - you are able to juggle multiple accounts and take on unexpected issues when they arise
- Thrive in a startup environment - you are adaptable, collaborative, and self-motivated
- Bonus if you have worked in account management or training roles
Based near NYC is preferred, but much of our work is remote.
Compensation: $50k - $75k + equity.