About This Role
As a People Operations & Systems Specialist, you'll do the work of a strong HR generalist and the work of a capable systems implementer — and you'll know when each is needed. Clients come to PCT at inflection points: standing up their first HRIS, migrating off a system they've outgrown, or building people infrastructure from scratch. You'll own the implementation work, but you'll also be the person who helps a 15-person company understand what policies they need, gets their onboarding process out of a Google Doc, and answers the "what should we actually do here?" questions that don't fit neatly into a ticket.
What You'll Do
🏗️ You've done real HR generalist work. You've written policies, run onboarding, navigated a tricky offboarding, and you bring that judgment into every implementation.
🔧 You're technically grounded. Configuring an HRIS doesn't intimidate you — you understand data models, integration dependencies, and what breaks when you touch the wrong setting.
📋 You're a strong communicator and documentarian. You write clearly, train confidently, and leave clients better equipped than you found them.
🧠 You use AI to work smarter. You're actively incorporating Claude, ChatGPT, and other tools into how you research, write, and problem-solve.
🌱 You understand stage-appropriate people ops. A 10-person startup and a 200-person Series C need completely different things — and you know the difference.
🎯 You're pragmatic. You give clients what they actually need, not the most sophisticated version of what they asked for.
You might not be a great fit if:
We believe that the right tools, implemented efficiently, become the foundation for exceptional people practices at any scale. Our approach emphasizes:
As a People Operations & Systems Specialist, you'll do the work of a strong HR generalist and the work of a capable systems implementer — and you'll know when each is needed. Clients come to PCT at inflection points: standing up their first HRIS, migrating off a system they've outgrown, or building people infrastructure from scratch. You'll own the implementation work, but you'll also be the person who helps a 15-person company understand what policies they need, gets their onboarding process out of a Google Doc, and answers the "what should we actually do here?" questions that don't fit neatly into a ticket.
What You'll Do
- Implement and configure HRIS, payroll, and people platforms — primarily Rippling, Gusto, Lattice, Leapsome, and Deel — from initial setup through client handoff
- Design and build core people ops infrastructure: onboarding workflows, offer and offboarding processes, policy templates, and employee lifecycle documentation
- Assess clients' current-state people operations and provide practical, stage-appropriate recommendations — not just a list of tools, but a sequenced roadmap
- Support clients on HR fundamentals: benefits administration setup, I-9 and compliance workflows, job architecture basics, and handbook development
- Create clear internal documentation, manager guides, and employee-facing materials that clients can maintain independently
- Manage 6–12 concurrent client engagements across early-stage through growth-stage companies
🏗️ You've done real HR generalist work. You've written policies, run onboarding, navigated a tricky offboarding, and you bring that judgment into every implementation.
🔧 You're technically grounded. Configuring an HRIS doesn't intimidate you — you understand data models, integration dependencies, and what breaks when you touch the wrong setting.
📋 You're a strong communicator and documentarian. You write clearly, train confidently, and leave clients better equipped than you found them.
🧠 You use AI to work smarter. You're actively incorporating Claude, ChatGPT, and other tools into how you research, write, and problem-solve.
🌱 You understand stage-appropriate people ops. A 10-person startup and a 200-person Series C need completely different things — and you know the difference.
🎯 You're pragmatic. You give clients what they actually need, not the most sophisticated version of what they asked for.
You might not be a great fit if:
- Your background is primarily in implementation or consulting without hands-on HR generalist experience
- You're more comfortable following a process than advising on what the process should be
- You prefer to work deeply on one engagement rather than managing a varied, concurrent portfolio
- You're not naturally proactive about staying organized across multiple clients and timelines
We believe that the right tools, implemented efficiently, become the foundation for exceptional people practices at any scale. Our approach emphasizes:
- Speed with precision - delivering rapid implementations without sacrificing strategic thinking or quality
- AI-enhanced delivery - leveraging cutting-edge tools to accelerate every aspect of our work
- Scale-appropriate solutions - understanding that a 5-person startup and a 5,000-person company need different approaches
- Operational excellence - maintaining exceptional organization and communication across high-volume client engagements