Job Overview
BET99 is Canada's Premiere Online Sportsbook and Casino. Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team! We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
The Payment Operations Manager will focus on:
- Ensuring accurate, efficient, and compliant processing of all players financial transactions – deposits, withdrawals, reconciliations
- Delivering a seamless and secure payment experience for players while maintaining strong financial control
- Collaborating closely with the Fraud & Transaction Monitoring team to prevent unauthorized or high-risk payouts
Responsibilities:
Transaction Process
- Manage a team of associates on account review and payment approvals
- Process and verify player deposits, withdrawals, and internal transfers in a timely manner
- Review and validate withdrawal requests according to internal policies and risk indicators
- Escalate flagged or suspicious transactions to the Fraud & Transaction Monitoring team before approval
Payment Process Management
- Manage day-to-day relationships with payment processors
- Monitor processor performance (success rate, downtime, transaction Fee) and recommend optimizations
- Investigate and resolve payment discrepancies, chargebacks, and failed transactions
- Ensure all financial movements are accurately reflected in internal and processor systems
- Support onboarding of new payment methods and markets in coordination with Tech and Compliance
Regulatory & Compliance Alignment
- Ensure all payment processes comply with local and international regulations
- Stay informed of regulatory changes related to payment processing, KYC, AML, and data security
Process Improvement & Reporting
- Identify opportunities to automate and streamline payment workflows to improve efficiency
- Maintain and update SOPs (Standard Operating Procedures) to reflect best practices, new regulatory or business requirements and compliance requirements
- Provide regular reports on payment volumes, turnaround times, and operational KPIs to the Senior Manager, Business Operations
Skills and Qualifications:
- 3 years of Payments experience preferably within the e-commerce, gaming, or financial service industry
- Strong understanding of payment workflows, transaction processing, reconciliation, and dispute resolution
- Ability to identify process gaps, analyze trends, and resolve payment issues efficiently
- Familiarity with KYC, AML, and gaming regulations affecting payments
- Experience with payment gateways, payment service providers, payment platforms, and transaction monitoring tools
- Ensures accurate and compliant handling of high-volume financial transactions