About ECN
Elite Clinical Network (ECN) is a premier integrated site network dedicated to advancing clinical research through operational excellence, patient-centric approaches, and innovative recruitment strategies. We partner with sponsors, CROs, and investigative sites across diverse therapeutic areas to deliver high-quality data and efficient trial timelines.
Position Summary
The Patient Engagement Specialist plays a vital role in patient recruitment for ECN’s multi-US site clinical research network. Remote based, this call center, this role is responsible for contacting potential participants, conducting prescreening calls, and coordinating with sites to ensure a seamless patient experience. The Patient Liaison will be the first point of contact for many patients, building trust, providing information, and scheduling qualified participants for in-office screenings.
Key Responsibilities
Elite Clinical Network (ECN) is a premier integrated site network dedicated to advancing clinical research through operational excellence, patient-centric approaches, and innovative recruitment strategies. We partner with sponsors, CROs, and investigative sites across diverse therapeutic areas to deliver high-quality data and efficient trial timelines.
Position Summary
The Patient Engagement Specialist plays a vital role in patient recruitment for ECN’s multi-US site clinical research network. Remote based, this call center, this role is responsible for contacting potential participants, conducting prescreening calls, and coordinating with sites to ensure a seamless patient experience. The Patient Liaison will be the first point of contact for many patients, building trust, providing information, and scheduling qualified participants for in-office screenings.
Key Responsibilities
- Conduct a high volume of outbound calls, answer inbound calls, texts, and emails to potential participants generated from sites databases, digital advertising, referrals, and community outreach.
- Schedule goal number of screening visits per day.
- Use standardized scripts, prescreening questions, workflows and procedures within CTMS RealTime to conduct data entry to see if people qualify for trials.
- Accurately document all patient interactions, medical information, outcomes, and next steps in CTMS Realtime.
- Schedule candidates for their initial in-office screening visit once deemed pre-qualified after conducting provided telephone screening script.
- Route qualified patients to site staff for further screening or enrollment as appropriate.
- Provide timely follow-up with patients to confirm appointments, reschedule as needed, and minimize no-shows.
- Relay pertinent information to patients for the preparation of their appointment (if they will need to be fasting, items to bring, potential length of visit, etc.)
- Collaborate with site staff to ensure smooth handoff of prescreened patients.
- Maintain compliance with HIPAA, GCP, and site-specific privacy/security requirements.
- Meet or exceed daily/weekly call, prescreen, and scheduling targets.
- Support recruitment campaigns by providing feedback on patient concerns, common questions, and campaign effectiveness.
- Serve as a patient advocate, ensuring communications are professional, compassionate, and patient-centered.
- Degree in healthcare, communications, or related field preferred; equivalent experience considered. Recent graduates considered.
- Minimum of 1 year of experience in patient recruitment, call center, customer service, or healthcare-related role.
- Strong verbal communication and active listening skills with an empathetic.
- Ability to explain complex medical or research information in lay-friendly terms.
- Proficient with call center technology, CRM/CTMS systems, and Microsoft Office Suite.
- Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Bilingual (English/Spanish) preferred.
- Ability to follow guidelines provided, policies and procedures
- Ability and willingness to follow and take direction
- Patient-centered communication
- Professionalism
- Accuracy and attention to detail
- Team collaboration across remote settings
- Adaptability and problem solving
- Goal- and results-oriented mindset
- Work for a great growing company in a high demand field
- Opportunity to be part of an innovative patient recruitment model in clinical research.
- Work from home with flexible hours.
- Training, resources and professional development provided.
- Contribute to advancing clinical trials and improving patient care.