About Our Client
The organization operates in the healthcare revenue cycle management industry, balancing financial outcomes with compassionate patient care. Established in 1992, the company supports healthcare organizations across the U.S. and India, helping them improve financial performance while maintaining a focus on patient-centered service. With a workforce exceeding 1,800 employees, the organization emphasizes professionalism, innovation, and a people-focused culture.
About the Opportunity
The Patient Coordinator plays a crucial role in supporting patient care coordination by managing referrals, medications, lab work, imaging, and scheduling. This position ensures patients receive timely, accurate, and compassionate assistance throughout their healthcare journey. Serving as the primary contact for patients and collaborating with providers, the coordinator enhances the overall patient experience and contributes to efficient care delivery.
Responsibilities
- Patient Liaison: Act as the primary contact for inquiries regarding referrals, imaging, labs, medications, and treatment plans.
- Care Coordination: Collaborate with healthcare providers and facilities to ensure the timely delivery of tests and procedures.
- Communication: Update patients and facilities on the status of medical services; communicate authorization details with pharmacies and insurance providers.
- Scheduling: Manage patient appointments in accordance with established treatment plans.
- Documentation: Maintain accurate patient records and document all interactions while identifying opportunities for service improvement.
- Compliance: Ensure strict adherence to HIPAA compliance and patient confidentiality.
- Problem Solving: Apply critical thinking to resolve care-related issues and implement effective solutions.
Requirements
- Education: High school diploma or GED required (Bachelor’s degree preferred).
- Experience: 2+ years of customer service or healthcare experience; 1+ years of experience with EHR systems (athenaOne preferred).
- Technical Skills: Proficiency in Google Suite and Microsoft Office; strong knowledge of medical terminology and insurance processes.
- Work Environment: Remote work experience is preferred, specifically within high-volume call environments.
- Soft Skills: Excellent verbal and written communication; ability to communicate with empathy, professionalism, and compassion.
Compensation & Benefits
Compensation
- Hourly Rate: $18.00 – $20.00 per hour
Benefits & Perks
- Health & Wellness: Medical, dental, and vision plans available after 60 days of full-time employment.
- Protection: Basic life/AD&D, short-term disability, and long-term disability coverage.
- Retirement: 401(k) plan eligibility after 6 months of service.
- Time Off: Paid time off (PTO) accrual begins on the first day of employment.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
About RemoteHunter
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.