Releaf Dispensary Ltd is a pioneering medical cannabis clinic committed to providing high-quality, safe, and effective cannabis-based products. Headquartered in the UK, we aim to enhance the quality of life for our patients through cutting-edge solutions and outstanding patient service.
About The Role
We are seeking a compassionate, organised, and proactive Outbound Patient Support Coordinator to join our remote team. You will play a key role in engaging with patients through outbound communications, ensuring they receive timely reminders, follow-ups, and ongoing support throughout their care journey.
This is a vital role within our digital-first healthcare clinic, helping to improve patient engagement, enhance clinical outcomes, and deliver an excellent patient experience.
Key Responsibilities
Patient Service Delivery
About The Role
We are seeking a compassionate, organised, and proactive Outbound Patient Support Coordinator to join our remote team. You will play a key role in engaging with patients through outbound communications, ensuring they receive timely reminders, follow-ups, and ongoing support throughout their care journey.
This is a vital role within our digital-first healthcare clinic, helping to improve patient engagement, enhance clinical outcomes, and deliver an excellent patient experience.
Key Responsibilities
Patient Service Delivery
- Make outbound calls and send follow-up communications (reminders, check-ins, treatment follow-ups)
- Provide clear, empathetic, and professional communication with patients
- Escalate complex queries or complaints to the Team Leader when required
- Ensure timely and proactive engagement with patients to support continuity of care
- Maintain high levels of patient satisfaction by delivering outstanding service in every interaction
- Accurately record patient interactions in the EHR and scheduling systems
- Follow standardised workflows to ensure consistency and compliance
- Support team performance by meeting outbound call and engagement targets
- Assist in identifying common patient issues and feeding back to the Team Leader
- Participate in training sessions and regular audits to maintain quality standards
- Ensure all communications comply with UK healthcare regulations (CQC standards, GDPR)
- Adhere to best practices in confidentiality, safeguarding, and patient safety
- Contribute to audit, quality assurance, and governance processes as needed
- Previous experience in a patient support, healthcare administration, or customer service role
- Strong communication and interpersonal skills with the ability to show empathy
- Confident using digital tools, scheduling platforms, or EHR systems
- Good organisational skills with the ability to manage multiple tasks
- Comfortable working in a remote environment with clear accountability
- Experience in a remote or digital-first healthcare setting
- Familiarity with NHS pathways, private healthcare processes, or telemedicine workflows
- Knowledge of healthcare compliance, safeguarding, and confidentiality requirements
- Flexible remote-first working environment
- Career progression opportunities within healthcare operations
- Training and development to support your growth
- The chance to positively impact patient experience in an innovative digital healthcare clinic