Remotehey

We are seeking an Operations Program Manager with hands‐on experience supporting client‐specific sales environments, tools, and programs. This role sits at the intersection of operations, analytics, and program execution—ensuring processes run smoothly, data is accurate, and stakeholders have clear visibility into performance.

Job Responsibilities

Program & Operations Support

• Support day‐to‐day execution of client‐aligned programs, including sales initiatives, renewals, incentives, and partner programs.
• Coordinate timelines, deliverables, and dependencies across Sales, Finance, Operations, and external partners.
• Maintain program documentation, trackers, and operational playbooks.
  
  

Reporting & Data Management

• Prepare and maintain operational and performance reports (KPIs, dashboards, trackers).
• Ensure data accuracy and consistency across reports and systems.
• Support analysis of trends related to bookings, renewals, pipeline, or program performance.
  
  

Systems & Tools

• Work within Salesforce (or similar CRM) to extract and validate data.
• Support reporting tools such as Excel, Tableau, or Business Objects.
• Partner with internal teams on light system enhancements or process improvements.
  
  

Stakeholder Coordination

• Serve as an operational point of contact for internal teams supporting client‐specific programs.
• Communicate status updates, risks, and dependencies clearly and consistently.
• Assist in preparing materials for leadership updates or program reviews.
  
  

Process Improvement

• Identify gaps or inefficiencies in workflows and propose practical, scalable improvements.
• Support implementation of approved process changes.
  
  

Required Qualifications

• 3–7 years of experience in operations, program management, business analysis, or sales operations.
• Experience supporting client‐specific sales teams, programs, tools, or reporting environments.
• Strong proficiency in Excel (pivot tables, lookups, data validation).
• Experience working with CRM systems (Salesforce strongly preferred).
• Comfortable working with data, dashboards, and operational metrics.
• Strong organizational skills and attention to detail.
• Ability to work cross‐functionally and manage multiple workstreams simultaneously.
  
  

Preferred Qualifications

• Experience supporting sales incentives, renewals, or go‐to‐market programs.
• Exposure to Tableau, Business Objects, or similar reporting tools.
• Experience working in global or regional programs (APAC, EMEA, Americas).
• Familiarity with client‐specific sales motions, partner models, or channel programs.
  
  

Work Environment

• No Relocation.
• Remote within the United States.
• Must be authorized to work in the US without employer sponsorship.
• Annual pay of $80,000 - $95,000 plus benefits
  
  

Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to race, color, religion, sex, gender, sexual orientation, national origin, ethnicity, alienage, citizenship or immigration status, age, mental or physical disability, medical condition, pregnancy, military/veteran status, predisposing genetic characteristics, familial status, marital status, domestic violence victim status, or based on their relationship or association with members of a protected class or any other protected classification, in accordance with applicable federal, state and local laws.. Emerge is committed to diversity in its most inclusive sense.