About the Role
The Operations Coordinator is the day-to-day operational heartbeat of ODM. This role keeps the business running smoothly by owning the administrative and coordination functions across HR, finance, and general operations — ensuring that people, processes, and information flow without friction.
You're a key voice in identifying where manual work can be reduced — feeding that insight directly into our systems roadmap.
The ideal candidate is highly organized, proactive, and takes genuine pride in operational excellence. You don't just manage tasks — you improve them.
What You'll Do
HR & People Operations
- Own end-to-end employee and contractor onboarding and offboarding, including system access, documentation, equipment, and orientation
- Maintain accurate records across internal systems
- Coordinate recruitment logistics: scheduling, candidate communications, offer letters, and employment agreements
- Administer contractor and vendor onboarding
- Support performance review cycles, training coordination, and compliance tracking
- Act as the first point of contact for employee administrative inquiries
Finance & Accounting Support
- Own the AR cycle: issue invoices, send payment reminders, reconcile receipts, and follow up on aged accounts
- Support month-end and quarter-end close: bank and credit card reconciliations, transaction coding, and reconciliation summaries
- Process and code AP invoices; liaise with vendors on billing queries
- Administer expense reporting workflows and ensure timely approvals
- Prepare recurring financial reports and management dashboards
- Support purchase order management, budget tracking, and spend variance reporting
- Liaise with external accountants and auditors as needed
General Operations
- Provide cross-functional admin support to leadership and department heads
- Track action items, milestones, and deliverables across concurrent workstreams
- Maintain a living internal knowledge base of SOPs and process guides
- Identify manual or fragmented workflows and escalate improvement opportunities to the A&I Specialist
What You Bring
- 2+ years in an operations coordinator, administrative, or business support role
- Demonstrated experience with finance admin: AR/AP, reconciliation, expense management
- Comfortable working across multiple SaaS platforms (project management, accounting, HRIS)
- High attention to detail and ability to manage competing priorities
- Professional written and verbal communication
- Self-starter who takes ownership and follows through
Nice to have: experience with QuickBooks, Asana, or HubSpot; exposure to SOP writing; HR onboarding experience in an SME environment.
Compensation & Benefits
- $52,000 – $68,000 CAD base salary
- Performance bonus up to 6% (tied to AR aging, process completion, audit readiness)
- Health Spending Account
- Remote work environment