About the Opportunity:
A purpose-driven fintech organization is seeking Operations Coordinators to join their Collections team in a full-time, remote role. This position focuses on engaging with past-due cardholders to help them navigate repayment and financial recovery using data, technology, and professional service.
Responsibilities:
• Professionally engage with customers over the phone regarding past due payments.
• Utilize multiple software systems to manage customer accounts and document interactions.
• Approach customers respectfully, identifying reasons for delinquency.
• Negotiate and problem-solve to establish mutually beneficial repayment plans.
• Adhere to company policies, procedures, and regulatory requirements while delivering quality customer service.
Requirements:
• Minimum one year of experience in a customer-focused, solutions-oriented role.
• Demonstrated negotiation and influence skills with success in overcoming objections.
• Strong verbal and written communication skills.
• Ability to quickly identify customer needs and recommend tailored solutions.
• Composure and ability to de-escalate challenging conversations.
• Balance empathy and persuasion to facilitate repayment.
• Tech-savvy with the ability to learn new software and systems rapidly.
• Growth mindset open to feedback and continuous improvement.
Preferred Qualifications:
• Direct experience in consumer debt resolution.
• Familiarity with contact center technologies such as dialers and Zendesk.
• Proficiency with platforms including Mac OS, Google Workspace, Tableau, and Slack.
• Knowledge of relevant financial regulations such as FDCPA, TCPA, FCRA, BSA, SCRA, MLA, and UDAAP.
Benefits & Perks:
• Monthly wellness stipend of $100.
• Monthly internet stipend of $40.
• Paid Time Off.
• Company paid holidays.
• Health, dental, and vision insurance.
• Parental leave.
• 401(k) retirement plan with company matching.
• IT equipment provided during employment.
Compensation:
• Starting hourly pay range: $17.25 to $19.20.
• Pay rate based on experience, education, certifications, skills, and competencies.
• Opportunities for internal promotion based on performance within the first year.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.